{"title":"使用参考互动比较生成式人工智能工具和语音助手","authors":"Amanda Wheatley, Sandy Hervieux","doi":"10.1016/j.acalib.2024.102942","DOIUrl":null,"url":null,"abstract":"<div><p>This study investigates the ability of voice assistants and generative AI tools to respond to reference questions traditionally received by academic librarians. The authors created a sample of 25 questions based on queries received on the virtual reference service at their institution. They then created a rubric to evaluate the quality of the answers that the AI powered tools provided. The authors determined that the tools understand reference questions well and provide relevant answers but that the quality of the references provided, and the accuracy of the answers can be lacking. They suggest that more research needs to be done to understand the place of AI powered tools in reference services.</p></div>","PeriodicalId":47762,"journal":{"name":"Journal of Academic Librarianship","volume":"50 5","pages":"Article 102942"},"PeriodicalIF":2.5000,"publicationDate":"2024-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0099133324001034/pdfft?md5=f9364ab1c165520ba0ab617317cd0acc&pid=1-s2.0-S0099133324001034-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Comparing generative artificial intelligence tools to voice assistants using reference interactions\",\"authors\":\"Amanda Wheatley, Sandy Hervieux\",\"doi\":\"10.1016/j.acalib.2024.102942\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This study investigates the ability of voice assistants and generative AI tools to respond to reference questions traditionally received by academic librarians. The authors created a sample of 25 questions based on queries received on the virtual reference service at their institution. They then created a rubric to evaluate the quality of the answers that the AI powered tools provided. The authors determined that the tools understand reference questions well and provide relevant answers but that the quality of the references provided, and the accuracy of the answers can be lacking. They suggest that more research needs to be done to understand the place of AI powered tools in reference services.</p></div>\",\"PeriodicalId\":47762,\"journal\":{\"name\":\"Journal of Academic Librarianship\",\"volume\":\"50 5\",\"pages\":\"Article 102942\"},\"PeriodicalIF\":2.5000,\"publicationDate\":\"2024-08-26\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S0099133324001034/pdfft?md5=f9364ab1c165520ba0ab617317cd0acc&pid=1-s2.0-S0099133324001034-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Academic Librarianship\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0099133324001034\",\"RegionNum\":3,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"INFORMATION SCIENCE & LIBRARY SCIENCE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Academic Librarianship","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0099133324001034","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
Comparing generative artificial intelligence tools to voice assistants using reference interactions
This study investigates the ability of voice assistants and generative AI tools to respond to reference questions traditionally received by academic librarians. The authors created a sample of 25 questions based on queries received on the virtual reference service at their institution. They then created a rubric to evaluate the quality of the answers that the AI powered tools provided. The authors determined that the tools understand reference questions well and provide relevant answers but that the quality of the references provided, and the accuracy of the answers can be lacking. They suggest that more research needs to be done to understand the place of AI powered tools in reference services.
期刊介绍：
The Journal of Academic Librarianship, an international and refereed journal, publishes articles that focus on problems and issues germane to college and university libraries. JAL provides a forum for authors to present research findings and, where applicable, their practical applications and significance; analyze policies, practices, issues, and trends; speculate about the future of academic librarianship; present analytical bibliographic essays and philosophical treatises. JAL also brings to the attention of its readers information about hundreds of new and recently published books in library and information science, management, scholarly communication, and higher education. JAL, in addition, covers management and discipline-based software and information policy developments.
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