{"title":"从 Uber 和 Lyft 应用程序司机的角度看劳工问题以及对使用轮椅的乘客的影响","authors":"","doi":"10.1016/j.tbs.2024.100891","DOIUrl":null,"url":null,"abstract":"<div><p>Wheelchair accessibility of transportation service hailed using Uber and Lyft is fraught with contention. In this research, I interview 12 drivers on the apps who work in Washington, DC to understand their experience and perception about issues surrounding service to wheelchair users. Some drivers experience transporting wheelchair users as markedly different from service to non-wheelchair users due to the uncompensated labor they perform when assisting wheelchair users and the additional time required. They perceive service decline by drivers to possibly stem from lack of compensation for their time and work. One solution to address the problem could be to use app-technology to keep a record of ride requests by wheelchair users who volunteer to disclose disability status and incentivize drivers for completed rides. The overarching purpose of the study is to create knowledge that can contribute to overcoming potential barriers to full inclusion of disabled riders in the app-hailed transportation.</p></div>","PeriodicalId":51534,"journal":{"name":"Travel Behaviour and Society","volume":null,"pages":null},"PeriodicalIF":5.1000,"publicationDate":"2024-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2214367X24001546/pdfft?md5=eccfe293a10690c03028aaae913f2592&pid=1-s2.0-S2214367X24001546-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Labor issues from the perspective of drivers on the Uber and Lyft apps and the impact on riders who use wheelchairs\",\"authors\":\"\",\"doi\":\"10.1016/j.tbs.2024.100891\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Wheelchair accessibility of transportation service hailed using Uber and Lyft is fraught with contention. In this research, I interview 12 drivers on the apps who work in Washington, DC to understand their experience and perception about issues surrounding service to wheelchair users. Some drivers experience transporting wheelchair users as markedly different from service to non-wheelchair users due to the uncompensated labor they perform when assisting wheelchair users and the additional time required. They perceive service decline by drivers to possibly stem from lack of compensation for their time and work. One solution to address the problem could be to use app-technology to keep a record of ride requests by wheelchair users who volunteer to disclose disability status and incentivize drivers for completed rides. The overarching purpose of the study is to create knowledge that can contribute to overcoming potential barriers to full inclusion of disabled riders in the app-hailed transportation.</p></div>\",\"PeriodicalId\":51534,\"journal\":{\"name\":\"Travel Behaviour and Society\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":5.1000,\"publicationDate\":\"2024-08-28\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S2214367X24001546/pdfft?md5=eccfe293a10690c03028aaae913f2592&pid=1-s2.0-S2214367X24001546-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Travel Behaviour and Society\",\"FirstCategoryId\":\"5\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S2214367X24001546\",\"RegionNum\":2,\"RegionCategory\":\"工程技术\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"TRANSPORTATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Travel Behaviour and Society","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S2214367X24001546","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"TRANSPORTATION","Score":null,"Total":0}
Labor issues from the perspective of drivers on the Uber and Lyft apps and the impact on riders who use wheelchairs
Wheelchair accessibility of transportation service hailed using Uber and Lyft is fraught with contention. In this research, I interview 12 drivers on the apps who work in Washington, DC to understand their experience and perception about issues surrounding service to wheelchair users. Some drivers experience transporting wheelchair users as markedly different from service to non-wheelchair users due to the uncompensated labor they perform when assisting wheelchair users and the additional time required. They perceive service decline by drivers to possibly stem from lack of compensation for their time and work. One solution to address the problem could be to use app-technology to keep a record of ride requests by wheelchair users who volunteer to disclose disability status and incentivize drivers for completed rides. The overarching purpose of the study is to create knowledge that can contribute to overcoming potential barriers to full inclusion of disabled riders in the app-hailed transportation.
期刊介绍:
Travel Behaviour and Society is an interdisciplinary journal publishing high-quality original papers which report leading edge research in theories, methodologies and applications concerning transportation issues and challenges which involve the social and spatial dimensions. In particular, it provides a discussion forum for major research in travel behaviour, transportation infrastructure, transportation and environmental issues, mobility and social sustainability, transportation geographic information systems (TGIS), transportation and quality of life, transportation data collection and analysis, etc.