提升患者体验:手部治疗的变革性策略。

Jean Paul Brutus, Bianieff Tchiloemba, Anna Galstyan, Tom Lattré, Aviva Wolff, Alison Taylor
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引用次数: 0

摘要

本文探讨了手部治疗中旨在改善患者体验的变革性策略--患者体验是改善临床疗效、提高患者和治疗师满意度的关键因素。重点关注三个关键领域:个性化互动、移情沟通和感官参与。个性化互动可确保治疗完全符合每位患者的需求,从而营造出一种个人关注和关怀的氛围。移情沟通包括理解患者的言语和非言语暗示并做出有效回应,从而营造一种支持性环境,让患者真正感受到被倾听。感官参与则是利用治疗环境的视觉、嗅觉和听觉元素,营造一个有利于治疗和放松的平静、温馨的空间。整合这些策略旨在提高治疗效果,改善治疗师的身心健康,从而营造一个充实、压力较小的工作环境。通过对现有证据、当前实践和创新方法的全面回顾,本文提倡以患者为中心的整体手部治疗模式,该模式可显著提高治疗效果,增强整体治疗体验,确保其既实用又富有同情心。
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Elevating patient experience: Transformative strategies in hand therapy.

This paper explores transformative strategies in hand therapy aimed at improving the patient experience - a critical factor linked to improved clinical outcomes and increased satisfaction for patients and therapists. The focus is on three key areas: personalized interactions, empathic communication, and sensory engagement. Personalized interactions ensure therapy is uniquely tailored to each patient' needs, fostering a sense of individual attention and care. Empathic communication involves understanding and responding effectively to patients' verbal and nonverbal cues, creating a supportive environment where patients feel genuinely heard. Sensory engagement utilizes the therapeutic environment's visual, olfactory, and auditory elements to create a calming, welcoming space conducive to healing and relaxation. Integrating these strategies aims to increase treatment effectiveness and improve therapist well-being by promoting a fulfilling and less stressful work environment. Through a comprehensive review of existing evidence, current practices and innovative approaches, this paper advocates for a holistic, patient-centered model of hand therapy that significantly improves treatment outcomes and enhances the overall therapeutic experience, ensuring it is both practical and compassionate.

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