马来西亚公立专科医院医生和护士对患者安全态度的评估

SHARIFAH BALQIS SAYED ABDUL HAMID, ANIZA ISMAIL, SAPERI SULONG
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摘要

患者安全仍然是一个全球性问题,发达国家和发展中国家都受到影响。医疗机构应重视安全文化评估的必要性,因为这将为其员工提供对安全相关观念的基本了解。目的:本研究旨在评估雪兰莪州公立医院医生和护士的患者安全态度的基线水平和各领域的平均得分,并确定与患者安全态度各领域相关的决定因素:团队合作、安全氛围、工作条件、工作满意度、压力认识和对管理层的看法。方法:这是一项横断面研究,使用安全态度问卷(SAQ),涉及雪兰莪州三家公立医院的 142 名医生和 231 名护士。样本通过比例分层随机抽样法选出。数据分析采用描述性分析、双变量分析和多变量分析。结果显示回复率为 83%,其中工作满意度和对管理层的看法分别获得了最高和最低的平均分。与积极的患者安全态度相关的因素有:1)团队合作(OR 1.99,P=0.03)和参加过患者安全培训(OR 3.228,P=0.000);2)安全氛围(OR 7.283,P=0.000);3)工作满意度(OR 35.709,p=0.000)、职位(OR 10.598,p=0.000)和参加过患者安全培训的历史(OR 2.883,p=0.000);4)对管理层的看法是年龄(OR 2.084,p=0.021)和工作区域(OR 2.461,p=0.012);5)工作条件是年龄(OR 2.200,p 0.003)和参加过患者安全培训的历史(OR 1.738,p 0.032)。结论 :参加过患者安全培训的受访者对团队合作、安全氛围、工作满意度和工作条件持更积极的态度。医院管理团队应优先考虑改善患者安全文化,向医护人员灌输安全文化。
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ASSESSMENT OF PATIENT SAFETY ATTITUDE AMONG DOCTORS AND NURSES AT PUBLIC SPECIALIST HOSPITALS IN MALAYSIA
Patient safety remains a global problem that affects both developed and developing countries. Healthcare organizations should focus on the need of assessing safety culture as that will provide basic understanding on safety related perceptions of their staffs. Objective : This study was aimed to assess baseline level and mean score of every domain of the patient safety attitude among doctors and nurses in public hospitals in Selangor and to identify the determinants associated with patient safety attitude in all domains : teamwork, safety climate, working condition, job satisfaction, stress recognition and perception of management. Method :This was a cross-sectional study utilizing the Safety Attitude Questionnaires (SAQ) involving 142 doctors and 231 nurses in three public hospitals in Selangor. The samples were selected through proportionate stratified random sampling. Data was analysed using descriptive, bivariate and multivariate analysis. Results: The response rate was 83% in which job satisfaction and perception of management received the highest and lowest mean score, respectively. The factors associated with positive patient safety attitude towards 1)teamwork were position (OR 1.99, p=0.03) and history of attending patient safety training (OR 3.228, p = 0.000); 2) safety climate were history of attending patient safety training (OR 7.283, p = 0.000); 3) job satisfaction were education level ( OR 35.709, p=0.000), position (OR 10.598, p=0.000) and history of attending patient safety training (OR 2.883, p = 0.000); 4) perception of management were age (OR 2.084,p=0.021) and work area (OR 2.461,p=0.012); 5) working condition were age (OR2.200,p 0.003) and history of attending patient safety training (OR1.738, p 0.032). Conclusion : Respondents with history of attending patient safety training have more positive attitude towards teamwork, safety climate, job satisfaction and working condition. Improving patient safety culture should be priorotized by the hospital management team to inculcate safety culture in healthcare providers.
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