第一代与图书馆:学生对学术图书馆服务的看法调查

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Performance Measurement and Metrics Pub Date : 2024-09-10 DOI:10.1108/pmm-11-2023-0037
Edward Harold Stocking, Rosalind Bucy, Carlos Ramirez-Reyes
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引用次数: 0

摘要

目的虽然第一代大学生(FGCS)在本科生中占很大比例,但他们的特征仍然难以确定。因此,学术图书馆在确定对第一代大学生最重要的服务方面面临挑战。本研究测量了一所 R1 州立大学本科生对图书馆服务重要性的认知和满意度。作者使用 "衡量信息服务成果"("MISO")调查来衡量重要性和满意度。他们根据第一代人的身份对回答进行了进一步分析。然后,作者比较了平均得分,并使用 Wilcoxon 秩和检验来发现第一代和非第一代受访者在感知的重要性和满意度方面的统计差异。研究结果第一代和非第一代学生对图书馆服务的回答有 35% 的差异具有统计意义。在重要性和满意度方面,新生代学生对图书馆服务的评价都高于非新生代学生。新生代学生认为,与物质空间和访问/发现相关的图书馆服务最为重要。提供学生支持或获取技术的图书馆服务在第一代学生和非第一代学生的回答中显示出强烈的差异。作者还认为,MISO 调查是评估非第一代学生对图书馆服务看法的一种措施。原创性/价值这项研究为有关非第一代学生和学术图书馆的研究增加了定量证据,进一步证明了图书馆服务对非第一代学生的重要性。
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First-gen and the library: a survey of student perceptions of academic library services

Purpose

Although a significant share of undergraduates, first-generation college students (FGCS) remain difficult to characterize. Consequently, academic libraries are challenged to identify the services most important to FGCS. This study measured the perceived importance of and satisfaction with library services among undergraduate students at an R1 land-grant university. The study further compared FGCS’s perceptions of library services with those of their non-first generation peers.

Design/methodology/approach

The authors measured importance and satisfaction using the Measuring Information Services Outcomes (“MISO”) Survey. They further analyzed responses according to first-generation status. The authors then compared mean scores and used the Wilcoxon rank-sum test to find statistical differences in perceived importance and satisfaction between first-generation and non-first-generation respondents.

Findings

The difference between first-generation and non-first-generation student responses was statistically significant for 35% of library services. FGCS rated library services higher than their non-first-generation peers for both importance and satisfaction. FGCS perceived library services related to physical spaces and access/discovery as most important. Library services that provide student support or access to technology showed strong evidence of difference between first-generation and non-first-generation student responses. The authors also determined the MISO Survey is a measure for assessing FGCS perceptions of library services.

Originality/value

This study adds quantitative evidence to research on FGCS and academic libraries, further demonstrating the importance of library services to FGCS.

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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
期刊最新文献
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