测试工作场所变量对印度监狱官员工作倦怠的影响:工作要求-资源模型的应用

Eric G. Lambert, Hanif Qureshi, Shanhe Jiang, Mia Abboud Holbrook, James Frank
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摘要

本研究采用了工作需求-资源模型和印度监狱官员的调查数据,以研究工作场所变量如何与情绪衰竭、人格解体和工作成就感降低这三个工作倦怠维度相关联。工作要求增加了工作难度,通常与消极结果相关,而工作资源降低了工作难度,通常与积极结果相关。本研究中的工作需求是指角色超负荷、例行公事和害怕在工作中受到伤害,工作资源是指培训观点、工具性沟通和工作自主性。根据对印度哈里亚纳邦一所监狱的 168 名警官的普通最小二乘法回归结果,本研究发现,角色超负荷与所有三个倦怠维度的较高水平相关,而常规化只与较高水平的情感衰竭相关。奇怪的是,对受害的恐惧与较低的人格解体和工作成就感有关。工具性沟通与所有三个倦怠维度的较低水平相关,而培训观点和工作自主性对任何倦怠维度都没有显著影响。
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Testing the Effects of Workplace Variables on the Job Burnout Among Prison Officers in India: An Application of the Job Demands–Resources Model
The current study used the job demands–resources model and survey data from prison officers in India in order to examine how workplace variables are associated with three job burnout dimensions of emotional exhaustion, depersonalization, and reduced sense of work accomplishment. Job demands make the job more difficult and are generally linked to negative outcomes, while job resources make the job less difficult and are generally linked to positive outcomes. The job demands for the current study were role overload, routinization, and fear of being victimized at work, and the job resources were training views, instrumental communication, and job autonomy. Based on ordinary least squares regression results of surveys from 168 officers from a prison in the Haryana State of India, this study found that role overload was associated with higher levels of all three burnout dimensions, while routinization was only associated with higher levels of emotional exhaustion. Curiously, fear of victimization was associated with lower levels of depersonalization and reduced sense of work accomplishment. Instrumental communication was associated with lower levels of all three burnout dimensions, while training views and job autonomy had no significant effects on any burnout dimension.
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