Interactive probes: Towards action-level evaluation for dialogue systems

Measures of ‘humanness’, ‘coherence’ or ‘fluency’ are the mainstay of dialogue system evaluation, but they don’t target system capabilities and rarely offer actionable feedback. Reviewing recent work in this domain, we identify an opportunity for evaluation at the level of action sequences, rather than the more commonly targeted levels of whole conversations or single responses. We introduce interactive probes, an evaluation framework inspired by empirical work on social interaction that can help to systematically probe the capabilities of dialogue systems. We sketch some first probes in the domains of tellings and repair, two sequence types ubiquitous in human interaction and challenging for dialogue systems. We argue interactive probing can offer the requisite flexibility to keep up with developments in interactive language technologies and do justice to the open-endedness of action formation and ascription in interaction.