通过制定适当的实施准则,缓解顾问知识转让中的 "未发明综合症"。

IF 6.6 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of Knowledge Management Pub Date : 2024-10-29 DOI:10.1108/jkm-08-2023-0712
Nikola Suzic, Petar Vrgović, Cipriano Forza, Mikela Chatzimichailidou
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引用次数: 0

摘要

目的 本研究旨在提出一个实施指南(IGs)的开发框架,该框架可以帮助顾问在顾问干预过程中减轻未发明在此综合症(NIH),将其作为一种特殊的知识转移类型。受两次顾问干预的发现和丰富的原始数据的启发,作者通过理论构建,将五项核心原则建立在 NIH 态度功能的一般理论之上。最后,作者重新审视了两项顾问干预措施,以确定并描述导致这些原则得以实施的机制。本研究提出,成功的知识转移和缓解 NIH 综合征是成功的先决条件,而充分开发的 IG 则是成功的条件。原创性/价值本研究的原创性和价值在于提出了缓解 NIH 综合征的 IG 开发框架,其中包含一套 IG 开发原则,作为缓解 NIH 的主动而非被动方法。据作者所知,这是第一项通过重点开发适当的综合管理工具来解决在顾问知识转移过程中减轻 NIH 综合征问题的研究。通过根据所提出的框架开发和实施综合管理方法,顾问向客户的知识转移应该会更加成功,从而提高客户从咨询中获得的价值。
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Mitigating not-invented-here syndrome in consultant knowledge transfer by developing appropriate implementation guidelines

Purpose

This study aims to propose a framework for the development of implementation guidelines (IGs) that can help consultants mitigate not-invented-here (NIH) syndrome during a consultant intervention as a specific type of knowledge transfer.

Design/methodology/approach

The authors adopted a design science research approach for proposing an NIH-mitigating IG development framework. Inspired by findings and rich primary data from two consultant interventions, the authors, through theory building, ground five core principles in the general theory of NIH attitude functions. Finally, the authors revisit two consultant interventions to identify and describe mechanisms that led to the enactment of the principles.

Findings

The proposed framework provides five principles for developing NIH-mitigating IGs. The present research proposes that successful knowledge transfer and the mitigation of NIH syndrome as a prerequisite for this success are conditioned by adequately developed IGs.

Originality/value

The originality and value of the present research lie in the proposed NIH-mitigating IG development framework containing a set of principles for IG development as a proactive rather than reactive approach to NIH mitigation. To the best of the authors’ knowledge, this is the first research to address the problematics of mitigating NIH syndrome in consultant knowledge transfer by focusing on developing appropriate IGs. By developing and implementing IGs based on the proposed framework, a more successful transfer of knowledge from consultants to clients should take place, thus, increasing the value that clients receive from consultancy.

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来源期刊
CiteScore
13.70
自引率
15.70%
发文量
99
期刊介绍: Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?
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