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引用次数: 0
摘要
旨在帮助用户的现代信息技术（IT）功能也会增加 IT 的复杂性。这种新出现的复杂性对员工行为的影响仍是未知数。利用压力的交易理论，我们提出人们会通过偷工减料来应对信息技术的复杂性。一项涉及 130 名数据分析师的实验研究显示：（1）数据分析工具的复杂性会增加困扰；（2）困扰会完全调节数据分析工具的复杂性对认知失调的影响；（3）偷工减料会消极调节困扰与认知失调之间的关系；（4）认知失调会降低感知决策质量。这些发现揭示了员工如何利用现代复杂的信息技术应对挑战。
Cutting corners as a coping strategy in information technology use: Unraveling the mind's dilemma
Modern information technology (IT) features aimed at helping users can also increase the complexity of IT. The impact of this emergent complexity on employee behavior remains unknown. Using the transactional theory of stress, we propose that people cope with IT complexity by cutting corners. An experimental study involving 130 data analysts revealed (1) data analytics tools’ complexity increases distress, (2) distress fully mediates the impact of data analytics tools’ complexity on cognitive dissonance, (3) cutting corners negatively moderates distress–cognitive dissonance relationship, and (4) cognitive dissonance reduces perceived decision quality. These findings illuminate how employees navigate challenges using modern, complex IT.
期刊介绍：
Information & Management is a publication that caters to researchers in the field of information systems as well as managers, professionals, administrators, and senior executives involved in designing, implementing, and managing Information Systems Applications.
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