Resilience agility in tourism and hospitality: Empirical research using 3D modelling

The paper presents an empirical application of the integrative model of resilience knowledge in tourism, the ReKo-Model. This study employs a quantitative method to analyse seven dimensions of resilience, with a specific focus on three areas of measurement: awareness, current implementation, and strategic cooperation. The research included obtaining virtual expert evaluations from 62 managers in the hotel industry in Germany. The interpretation of empirical findings is facilitated through the use of visualization techniques. 3D models allow for cluster and gap-analysis, providing insight into the implementation of ReKo-factors and dimensions of resilience agility. By examining how hotel-managers adapt their behaviour, the research reveals that applying resilience theory in tourism and hospitality can have transformative effects. This helps bridge strategic and expertise gaps for a more comprehensive approach to resilience agility. The research supports using a deductive approach and consolidation strategy to build resilience agility in the tourism and hospitality industry.