急诊科员工和临床医生学习基本的人际关系技巧。

Health care cost reengineering report Pub Date : 1999-01-01

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摘要

急救部门的微笑培训?针对急诊科医生和工作人员的客户服务培训项目越来越受欢迎，该项目教授如何改善与病人的个人互动。课程开发人员警告说，如果不关注病人在疾病之外的治疗方式，医院可能会疏远病人，他们可能决定不支付医院账单，或者将来可能把他们的业务转移到其他地方。

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ED staff and clinicians learn essential human relations skills.

Smile training for the emergency department? An increasingly popular customer service training program for physicians and staff in the emergency department teaches how to improve personal interactions with patients. Without focusing on how patients are treated beyond their medical ailments, course developers warn, hospitals may be alienating patients who might decide not to pay their hospital bill or might take their business elsewhere in the future.

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Health care cost reengineering report

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