取得突破性成果:可衡量的投资回报率

The Case manager Pub Date : 2006-09-01 DOI:10.1016/j.casemgr.2006.06.003

Fredric I. Orkin PE , Sylvia Aruffo PhD

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引用次数: 2

摘要

你是案件经理。你的老板正在谈论投资回报率(ROI)。你的病人可不想成为电子表格上的数字。怎样才能同时成为老板和病人心目中的英雄?病例管理人员经常试图辩称，患者生活质量的巨大改善是如此宝贵，以至于管理层在讨论预算和回报时应该放松对病例管理人员的要求。经验丰富的质量专家可能会回答:“祝你好运。”

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Achieving breakthrough outcomes: Measurable ROI

You're a case manager. Your boss is talking return on investment (ROI). Your patients don't want to be numbers on a spreadsheet. What does it take to be a hero to both the boss and the patient? Case managers frequently try to argue that great gains in quality of life for the patient are so valuable that management ought to ease up on case managers when talking about budget and returns. An experienced quality professional might respond, “Good luck.”

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The Case manager

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