满足需求:与学生进行虚拟视频参考

Q2 Social Sciences Journal of Library and Information Services in Distance Learning Pub Date : 2020-10-01 DOI:10.1080/1533290X.2021.1873891

Carmen Cole, Victoria Raish

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引用次数: 2

摘要

2020年3月，由于全球COVID-19大流行危机，许多学术图书馆员突然被迫进入在线服务环境。尽管一些图书馆员在大流行之前就提供了同步视频参考咨询，但在图书馆学文献中这种做法的证据很少。本文介绍了来自匿名学生对图书馆聊天参考服务上的数字徽章的回复的场景，以说明视频咨询何时可能是解决信息需求的合适方式。

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Serving the Need: Engaging in Virtual Video Reference with Students

Abstract In March 2020, many academic librarians were abruptly forced into an online service environment due to the global COVID-19 pandemic crisis. Although some librarians had been providing synchronous video reference consultations prior to the pandemic, evidence of the practice in Library Science literature is scant. This paper presents scenarios sourced from anonymized student responses to a digital badge on the library’s chat reference service to illustrate when a video consultation may be the appropriate modality to address an information need.

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来源期刊

Journal of Library and Information Services in Distance Learning Social Sciences-Library and Information Sciences

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： The Journal of Library & Information Services in Distance Learning is the first journal to specifically address the issues and concerns of librarians and information specialists in the rapidly growing field of distance education. The issues surrounding the delivery of library services to this population are sufficiently unique so as to require the specialty supplied by this journal. The journal accepts original research, theoretical papers, substantive articles, essays, book and literature reviews, and research reports that cover programs and innovations throughout the international community.