Process Improvement Approach to Transform Online Business Education in the Post-COVID World

In early 2020, the World Health Organization declared COVID-19 a global emergency. This pandemic has affected higher education, especially the world of business education and professional programmes, beyond imagination. This study/project examines an innovative teaching and learning approach, Lean methodology, and its application to business education. Although Lean Thinking originated in the automobile industry several years ago, research on its application and sustainability at academic institutions, especially in the teaching and learning process, has been extremely limited. Recent research demonstrates that this approach has been successfully implemented in healthcare and health sciences education. This project takes a step forward and identifies how a similar approach can be applied to business education in post-pandemic education. The project concludes with practical tips that higher education institutions can use as planning for post-pandemic begins.