Public library use, demographic differences in library use and users' perceptions of library resources, services and place

PurposeThe study aimed to investigate public library users' most frequent and least frequent activities in the library and demographic differences in the use of public libraries. The study also explored library users' perceived importance of library resources, services and the value of the library as a place.Design/methodology/approachQuantitative research design and survey research method were used to achieve the objectives of the study. A multistage sampling technique was employed to approach the targeted population. At the first stage, ten functional libraries of Lahore were selected purposively. The targeted population was users of the ten public libraries of the Punjab, Lahore. At the second stage, convenience sampling was used to collect data from public library users. The instrument of the research study was the questionnaire and it was developed with the help of the literature and administrated personally. The questionnaire was distributed to 384 public library users of the Lahore district and 301 questionnaires were returned out of 384.FindingsThe results of the study showed that library users frequently visited the library for reading personal books and examination preparation; however, they never or rarely used e-databases, photocopy and printer services, computer stations, the internet, library catalog and socialization with friends. Significant differences were found among public library users in their public library use on the basis of gender, age, designation and academic qualification. The library collection played a very important role in developing the community's reading habits, supporting academic achievements and self-grooming.Practical implicationsThe results of the study suggest that public librarians can expand library reading halls space and provide a comfortable reading environment for the users. Library community programs are helpful in lifelong learning; therefore, the library should organize community programs (i.e. storytelling sessions, workshops and interactive sessions) for their users. Public libraries can strengthen their services by considering demographic differences in public library use.Originality/valueThe study is valuable as it will examine the public libraries' use, demographic differences in use and users' perceived importance of library resources, service and place in Pakistani context. Very few studies investigated gender differences in public library; however, this study's findings will contribute to knowledge by examining various demographic differences in library use.