凌乱的谈话:一个意想不到的解决问题和创造知识的过程

IF 3.1 Q1 COMMUNICATION Journal of Communication Management Pub Date : 2022-05-04 DOI:10.1108/jcom-04-2021-0039
Dron M. Mandhana
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引用次数: 0

摘要

目的探讨凌乱谈话的交际过程,促进跨学科团队成员之间的协作解决问题和隐性知识共享。本文旨在(1)追溯相关文献,梳理混乱话语的概念和操作定义;(2)强调混乱话语作为一种既定的交际能力;(3)讨论混乱话语的前因,并提供实证命题,以指导未来的研究。设计/方法论/方法这篇概念性论文追溯并整合了建筑、管理、组织和群体沟通学科的相关文献,以促进和促进凌乱谈话的研究。研究结果基于现有的凌乱话语研究,本文首先对凌乱话语结构给出了清晰的概念和操作定义。其次,从实践的角度来看,凌乱谈话被视为一种既定的沟通能力,它关注于环境的持续需求和组织成员的情境实践。第三,讨论了影响团队中杂乱谈话数量的几个因素,包括团队成员的技术专长、任务例行性、团队历史、时间压力和信息共享系统。最后,本文强调了将混乱谈话视为一种制定的沟通能力对知识型员工的绩效和培训的关键意义。独创性/价值将杂乱的谈话作为一种制定的沟通能力的呈现,是对知识作为一种紧急的、主体间协商的现象的深思熟虑的考虑,这种现象深深植根于实践中。
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Messy talk: an unanticipated process of problem-solving and knowledge creation
PurposeThis paper discusses the communicative process of messy talk that enables collaborative problem-solving and tacit knowledge sharing among interdisciplinary team members. The paper aims to (1) trace relevant literature and lay out the conceptual and operational definitions of messy talk, (2) highlight messy talk as an enacted communication competence and (3) discuss the antecedents of messy talk and offer empirical propositions to guide future research.Design/methodology/approachThis conceptual paper traces and integrates relevant literature from the construction, management and organizational and group communication disciplines to promote and foster research on messy talk.FindingsBased on extant research on messy talk, the paper first provides clear conceptual and operational definitions of the messy talk construct. Second, using practice perspective, messy talk is presented as an enacted communication competence that focuses on the ongoing demands of the context and the situated practices of organizational members. Third, several factors including team members' technical expertise, task routineness, team history, time pressure and information sharing systems that influence the amount of messy talk conversations in teams are discussed. Lastly, the paper underscores the key implications of considering messy talk as an enacted communication competence on the performance and training of knowledge workers.Originality/valueThe presentation of messy talk as an enacted communication competence is a deliberate consideration of knowledge as an emergent, intersubjectively negotiated phenomenon that is deeply rooted in practice.
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来源期刊
CiteScore
5.40
自引率
6.50%
发文量
29
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