新兴市场经济中电信公司的知识共享推动者、流程和创新能力:混合方法案例研究方法

Minwir M. Al-Shammari, Shaikha M. Almulla
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引用次数: 0

摘要

目的本研究旨在探讨个体因素(乐于助人和知识自我效能)之间的相互作用,组织因素(高层管理支持和组织奖励)以及信息和通信技术因素作为新兴市场经济中电信公司知识共享(KS)过程(知识捐赠和知识收集)和企业创新能力(IC)的推动者的使用,即,Bahrain。设计/方法/方法该研究采用了混合方法-案例研究方法。它使用了77名员工问卷的答案,并应用偏最小二乘结构方程建模方法对研究模型进行了检验。对来自不同级别、职能和学历的管理人员进行了几次深入的半直接访谈,以解决与KS和IC相关的其他社会、文化、结构和战略问题。结果表明,帮助他人的乐趣与知识收集相关。高层管理人员的支持与知识捐赠有着密切的联系,知识捐赠与IC公司有着积极的关系。采访显示,在一个有许多业务竖井的大组织中,要实现以客户为中心的战略、政策、程序和KS文化,需要付出巨大的努力和痛苦。人们分享知识的能力、意愿和意愿在很大程度上取决于企业文化。员工对变革的抵制构成了重大挑战。原创性/价值研究人员很少使用案例研究或混合方法的案例研究方法来探索KS和IC。本研究旨在使用混合方法来填补这一空白,以检验发展中国家巴林的社会和文化背景下的KS推动者、过程和IC。这项工作汇集了看待事物的新方法,并弄清楚它们对理解电信公司的知识转移和IC意味着什么。公司必须对其KS机制进行更改和添加,以激发创新。
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Knowledge sharing enablers, processes, and innovation capability in a telecommunications company in an emerging market economy: a mixed-methods case study approach
Purpose This study aims to explore the interaction among individual factors (enjoyment in helping others and knowledge self-efficacy), organizational factors (top management support and organizational rewards) and the use of information and communication technology factors as enablers of knowledge-sharing (KS) processes (knowledge donating and knowledge collecting) and firm innovation capability (IC) in a telecommunications company in an emerging market economy, namely, Bahrain. Design/methodology/approach The study used a mixed-methods case study approach. It used answers from 77 employees’ questionnaires and applied the partial least squares structural equation modeling method to test the research model. Several in-depth semidirective interviews were conducted with managers from different levels, functions and educational qualifications to address additional social, cultural, structural and strategic issues related to KS and IC. Findings The results indicated that enjoyment of helping others correlates with knowledge collection. Top management support had a substantial connection with knowledge donation, which had a robust positive relationship with firm IC. The interviews showed that moving toward a customer-centric strategy, policies, procedures and KS culture in a big organization with many business silos required tremendous effort and pain. People’s ability, willingness and readiness to share knowledge heavily depend on the corporate culture. Employee resistance to change posed a significant challenge. Originality/value Researchers have rarely used a case study or a mixed-methods case study approach to explore KS and IC. This study aims to fill this gap using a mixed-methods approach to examine KS enablers, processes and IC in a developing country’s social and cultural context, Bahrain. The work brings together new ways of looking at things and figuring out what they mean to understand knowledge transfer and IC in a telecommunications company. The company must incur changes and additions to its KS mechanisms to inspire innovation.
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来源期刊
CiteScore
6.30
自引率
10.30%
发文量
32
期刊介绍: The International Journal of Innovation Science publishes fundamental and applied research in innovation practices. As the official journal of the International Association of Innovation Professionals (IAOIP), the journal is a forum for the exchange of advanced knowledge in innovation, including emerging technologies and best practices, tools and techniques, metrics, and organization design and culture; as well as the stakeholder engagement, change management, and leadership skills required to ensure innovation succeeds. Areas of Coverage: -Innovation processes, methods, techniques- Individual''s role in Innovation- Improvements in HR, marketing, finance, or other disciplines that enable innovation- Innovation practices in specific industries or countries- Innovation centers, incubators, labs...- Regional or national economic development/policies related to innovation- Innovation competency, skills- Innovation conventions, competitions, or training- Innovation for entrepreneurs-Regional impacts on innovation- Growing innovationthrough university programs- Attracting innovative companies and entrepreneurs
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