全方位餐饮业中反黑偏见、工作满意度和离职意愿的表达

IF 4.4 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Journal of Hospitality & Tourism Research Pub Date : 2021-06-19 DOI:10.1177/10963480211020098
Zachary W. Brewster, Allen V. Heffner
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引用次数: 2

摘要

反黑人偏见的言语和行为表现在许多提供全方位服务的餐馆中已经被证明是相当普遍的。这种反黑人偏见的明确表达与服务员对种族刻板印象的认可有关,这些刻板印象将美国黑人描述为不受欢迎的顾客,以及他们自我报告的拒绝为黑人顾客付出努力的倾向。然而,对于在黑人顾客被刻板印象、诋毁和虐待的环境中工作所带来的更广泛后果的理解,我们的努力是有限的。作为回应,本研究报告提出了一项探索性研究的结果,该研究评估了在工作场所观察反黑人表达、员工工作满意度和他们的离职意愿之间的关系。在两个相对较大且人口结构多样化的餐馆工作人员样本中,观察到餐馆工作场所对黑人的偏见表达,发现与工作满意度下降和未来6个月内更大的辞职意愿有关。这项研究增加了越来越多的财务和运营成本,由于他们的一些员工表达了反黑人的态度和歧视行为,餐馆经营者面临着风险。
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Expressions of Anti-Black Biases, Job Satisfaction, and Turnover Intentions in the Full-Service Restaurant Industry
Verbal and behavioral manifestations of anti-Black biases have been shown to be quite common in many full-service restaurant establishments. Such explicit expressions of anti-Black biases have been linked with servers’ endorsement of racial stereotypes depicting Black Americans as undesirable customers and their self-reported proclivities to withhold effort from their Black clientele. However, there have been limited efforts to advance our understanding of the broader consequences associated with working in an environment wherein Black customers are observed to be stereotyped, denigrated, and mistreated. In response, this research note presents results from an exploratory study assessing the relationships between observing anti-Black expressions in the workplace, employees’ job satisfaction, and their turnover intentions. In two relatively large and demographically diverse samples of current restaurant workers, observing expressions of anti-Black bias in restaurant workplaces was found to be associated with diminished levels of job satisfaction and greater intentions to quit in the next 6 months. This study adds to the growing list of financial and operational costs that restaurant operators are at risk of incurring as a result of some of their employees expressed anti-Black attitudes and discriminatory actions.
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来源期刊
Journal of Hospitality & Tourism Research
Journal of Hospitality & Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
10.10
自引率
9.50%
发文量
54
期刊介绍: The Journal of Hospitality & Tourism Research (JHTR) is an international scholarly research journal that publishes high-quality, refereed articles that advance the knowledge base of the hospitality and tourism field. JHTR focuses on original research, both conceptual and empirical, that clearly contributes to the theoretical development of our field. The word contribution is key. Simple applications of theories from other disciplines to a hospitality or tourism context are not encouraged unless the authors clearly state why this context significantly advances theory or knowledge. JHTR encourages research based on a variety of methods, qualitative and quantitative.
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