2017科廷材料可用性调查

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Performance Measurement and Metrics Pub Date : 2017-12-15 DOI:10.1108/PMM-10-2017-0046
David Wells
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引用次数: 0

摘要

目的本研究将早期基于印刷品的可用性调查的原则扩展到当今电子图书馆的背景下,并探讨了适当的方法论问题。客户找到他们想要的东西的能力仍然是一个核心问题,图书馆识别和解决客户找不到他们想要的原因的能力也是一个中心问题。科廷大学图书馆的设计/方法/方法目录用户被邀请完成一项在线调查,表明他们是否找到了他们想要的电子物品,如果没有,请说明原因。图书馆工作人员随后对答复进行了核实和分析。调查结果该调查吸引了少量可用的回复,尽管表示能够找到自己想要的东西的受访者比例与早期研究的结果一致。可以确定少数情况是图书馆没有保存所需的物品,尽管大多数失败都是错误的。。。
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The Curtin Materials Availability Survey 2017
Purpose The research extends the principles of earlier print-based availability surveys to the context of today’s electronic library, and explores the question of an appropriate methodology. The ability of clients to find what they want remains a central question, as does the library’s ability to identify and address the reasons that clients fail to find what they are looking for. Design/methodology/approach Catalogue users at Curtin University Library were invited to complete an online survey indicating whether they had found the electronic item they were looking for, and if not to nominate the reason why. Responses were then verified and analysed by library staff. Findings The survey attracted a low number of usable responses, though the proportion of respondents who stated they were able to find what they were looking for was consistent with the findings of earlier studies. It was possible to identify a small number of cases were the library did not hold the item required, though most failures were eit...
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
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