解决旅游和酒店企业代际沟通问题

IF 1.6 Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Journal of Education Culture and Society Pub Date : 2023-06-20 DOI:10.15503/jecs2023.1.207.228
I. Luka, Valerija Drozdova, Gita Šakytė-Statnickė, L. Budrytė-Ausiejienė
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引用次数: 0

摘要

目标该研究的目的是确定旅游和酒店企业中的代际沟通问题,并确定培养员工解决代际沟通问题的能力所需的教学/学习举措和方法。方法。对三个国家(立陶宛、拉脱维亚和瑞典)的旅游和酒店企业主和/或高层管理人员进行了12次半结构化专家访谈,以收集有关公司沟通代际差异和代际沟通问题的信息。数据分析采用定性内容分析法。后果已经发现了九组主要的代际沟通问题,并建议采取相应的教学举措和方法,考虑到每一代人的具体特点,以消除所发现的每一个问题。结论代际差异和沟通差异导致旅游和酒店企业的代际沟通冲突。基于代际差异组织成人学习者教学/学习过程的建议可能适用于工作场所学习,也适用于提供成人教育的教育机构。认知价值。本文重点分析了旅游和酒店企业沟通过程中的代际方面,并通过采用某些适合非正规和正规成人学习的成人教学举措和方法,提供了解决沟通冲突的方法。
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Solving Intergenerational Communication Problems in Tourism and Hospitality Enterprises
Aim. The aim of the research is to identify intergenerational communication problems in tourism and hospitality enterprises and define teaching/learning initiatives and methodologies required to develop employees’ competencies to solve intergenerational communication problems. Methods. 12 semi-structured expert interviews with tourism and hospitality business owners and/or top-level management in three countries (Lithuania, Latvia, and Sweden) were conducted to collect information on generational differences in communication and intergenerational communication problems in the company. Qualitative content analysis was applied for data analysis. Results. Nine main groups of intergenerational communication problems have been detected and corresponding teaching/learning initiatives and methodologies that take into account the specific characteristics of each generation are recommended to eliminate each of the problems identified. Conclusion. Generational differences and differences in communication lead to intergenerational communication conflicts in tourism and hospitality enterprises. The suggestions on organising adult learners’ teaching/learning process based on generational differences may be applicable in workplace learning and also in educational institutions providing adult education. Cognitive value. The paper focusses on analysing intergenerational aspects in communication processes in tourism and hospitality enterprises and offers the means of solving communication conflicts by employing certain adult teaching/learning initiatives and methodologies suitable to non-formal and formal adult learning.
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来源期刊
Journal of Education Culture and Society
Journal of Education Culture and Society SOCIAL SCIENCES, INTERDISCIPLINARY-
CiteScore
1.60
自引率
27.30%
发文量
75
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