情商在情感劳动与工作满意度关系中的动态作用——中韩公共服务比较研究

IF 3.1 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR Public Personnel Management Pub Date : 2020-08-06 DOI:10.1177/0091026020946476
Xiaojun Lu, Hyun Jung Lee, Seung-Bum Yang, M. Song
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引用次数: 8

摘要

如今,对公共服务中的情绪劳动的研究在中国和韩国都有所发展;然而,很少有研究探讨具有相似文化的国家之间的管理与绩效关系。本研究以两个文化相近的国家为研究对象,以情绪智力为中介,对情绪劳动与工作满意度各维度关系的文献进行梳理,为比较公共管理领域提供了新的研究视角。从公共服务人员中收集样本。研究结果表明,在情绪智力的维度中,情绪自我调节成为两国关系中唯一重要的中介变量。
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The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea
Today, research on emotional labor in public service has been growing both in China and South Korea; however, few studies have explored the management–performance relationship between countries with similar cultures. This study provides a new case for the comparative public management domain by conducting empirical research on two countries with similar cultures and clarifying the existing literature on the relationship between the dimensions of emotional labor and job satisfaction with emotional intelligence as the mediating role. Samples from public service employees were collected. The findings reveal that, among the dimensions of emotional intelligence, emotional self-regulation emerges as the sole important mediating variable in the relationship between the two countries.
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来源期刊
CiteScore
6.00
自引率
3.30%
发文量
19
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