Job satisfaction and turnover decision of employees in the Internet sector in the US

ABSTRACT This paper proposes that high value on the work-life balance, compensation, career opportunity and fitness of culture and management style would improve job satisfaction. A turnover risk prediction model based on the random forest is constructed to understand the turnover risk feature and identify risk. Using a sample of 17,724 online reviews of employees from Glassdoor, the positive effect of antecedents, the job satisfaction variable as a mediator, and the unemployment rate variable as a moderator is verified. Finally, job satisfaction is identified as the most important feature for predicting turnover based on the random forest algorithm.