{"title":"解决开放获取文章问题时的客户服务机会","authors":"Ilda Cardenas","doi":"10.1080/1941126x.2023.2197755","DOIUrl":null,"url":null,"abstract":"Abstract California State University, Fullerton (CSUF) library makes available its collection on the discovery layer, Primo VE. Users should be able to access all the content seamlessly but, they lack research experience, and the library collection is usually hiding errors that need to be fixed by the Electronic Resources (ER) Librarian. Sometimes, users make false reports to access issues. Students report problems to open access (OA) articles because they do not get linked directly to the desired article. The ER librarian analyzed electronic resource tickets submitted in 2022. These are opportunities to connect with users.","PeriodicalId":39383,"journal":{"name":"Journal of Electronic Resources Librarianship","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Customer Service Opportunities When Troubleshooting Open Access Articles\",\"authors\":\"Ilda Cardenas\",\"doi\":\"10.1080/1941126x.2023.2197755\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstract California State University, Fullerton (CSUF) library makes available its collection on the discovery layer, Primo VE. Users should be able to access all the content seamlessly but, they lack research experience, and the library collection is usually hiding errors that need to be fixed by the Electronic Resources (ER) Librarian. Sometimes, users make false reports to access issues. Students report problems to open access (OA) articles because they do not get linked directly to the desired article. The ER librarian analyzed electronic resource tickets submitted in 2022. These are opportunities to connect with users.\",\"PeriodicalId\":39383,\"journal\":{\"name\":\"Journal of Electronic Resources Librarianship\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-04-03\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Electronic Resources Librarianship\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/1941126x.2023.2197755\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"Social Sciences\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Electronic Resources Librarianship","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/1941126x.2023.2197755","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
Customer Service Opportunities When Troubleshooting Open Access Articles
Abstract California State University, Fullerton (CSUF) library makes available its collection on the discovery layer, Primo VE. Users should be able to access all the content seamlessly but, they lack research experience, and the library collection is usually hiding errors that need to be fixed by the Electronic Resources (ER) Librarian. Sometimes, users make false reports to access issues. Students report problems to open access (OA) articles because they do not get linked directly to the desired article. The ER librarian analyzed electronic resource tickets submitted in 2022. These are opportunities to connect with users.
期刊介绍：
A journal for information professionals who work with managing electronic resources in libraries The Journal of Electronic Resources Librarianship (renamed from The Acquisitions Librarian to reflect the journal"s broader focus) provides a much-needed scholarly forum for librarians and other information professionals. This peer-reviewed quarterly journal addresses evolving work-related processes and procedure, current research, and the latest news on topics related to electronic resources and the digital environment"s impact on collecting, acquiring, and making accessible library materials. The journal provides opinion pieces, the latest news, book reviews, conference presentations, and e-resources related updates.
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