秘密谈话环境、心理安全和团队效能

IF 1.6 Q3 MANAGEMENT Team Performance Management Pub Date : 2020-02-28 DOI:10.1108/tpm-07-2019-0079
Obasi H. Akan, E. Jack, Anju Mehta
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引用次数: 14

摘要

本研究旨在探讨会话环境(CCE)、心理安全与团队效能之间的关系。尽管众所周知CCE会影响团队的结果,但人们对它如何影响他们知之甚少。本研究综合了社会建构主义和社会心理学的观点,认为CCE点燃了一种心理安全的氛围,导致了团队取得积极成果所必需的“共同行动”。,调查数据来自301名来自不同行业的美国公司的团队成员。使用SmartPLS分析数据。,本研究将CCE确立为心理安全的先行因素,并证明心理安全在CCE与团队效能之间起中介作用。,这是一项初步研究,旨在展示言语行为如何以心理安全的形式构建团队动态,从而影响团队结果。在这样做的过程中,作者提出了关于社会交流在团队过程和结果中的作用的理论。,研究结果为管理者如何通过影响团队的谈话环境来引发心理安全感来改善团队成果提供了见解。研究结果还表明,管理者必须关注关系结果以及绩效结果。,从社会建构主义的角度来看,团队发展建立在成员追求任务时的言语行为之上。然而,现存的群体动力学文献低估了对话在团队过程和结果中的作用。这是第一项考察团队对话环境、心理安全和团队结果之间联系的研究。
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Concrescent conversation environment, psychological safety, and team effectiveness
This study aims to examine the relationship between concrescent conversation environment (CCE), psychological safety and team effectiveness. Although CCE has been known to influence team outcomes, little is known about how it influences them. Integrating the social constructionist and social psychology perspectives, this study argues that CCE ignites a climate of psychological safety resulting in “joint-action” necessary for positive team outcomes.,Survey data were collected from 301 team members from US firms operating in different industries. Data were analyzed using SmartPLS.,The study establishes CCE as an antecedent to psychological safety and demonstrates that psychological safety mediates the relationship between CCE and team effectiveness.,This is one of the initial studies to show how verbal behaviors socially construct team dynamics in the shape of psychological safety to influence team outcomes. In doing so, the authors advance the theory pertaining to the role of social exchanges in team processes and outcomes.,The results provide insights on how managers can improve team outcomes by influencing the conversational environment of the team to elicit feelings of psychological safety. The results also suggest that managers must focus on relational outcomes as well, along with performance outcomes.,From a social constructionist perspective, team development is built upon the verbal behaviors of the members as they pursue tasks. However, the extant group dynamics literature undervalues conversations’ role in team processes and outcomes. This is the first study that examines the link between a team's conversational environment, psychological safety and team outcomes.
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来源期刊
CiteScore
3.40
自引率
29.40%
发文量
28
期刊介绍: This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.
期刊最新文献
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