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“They don’t take notes!” Tensions perceived by first-line workers in an action research project “他们不记笔记!”一线员工在行动研究项目中感受到的紧张感
Q3 MANAGEMENT Pub Date : 2023-10-10 DOI: 10.1108/tpm-12-2022-0088
Kristin Lebesby, Jos Benders
Purpose This study aims to emphasize the importance of taking into account the perspectives of prospective participants and identifying potential tensions in action research. Design/methodology/approach This paper reflects on a (participatory) action research (AR) project in which the first author was involved as an embedded researcher. The data were gathered through semi-structured interviews, field notes and observed project activities. The authors conducted a thematic analysis. Findings This paper thematically categorized four types of tensions between both groups. These were tensions connected to: internal facilitators giving guidance, project goals, top-down expectations and unfamiliarity with AR working formats. Practical implications Quintessential to AR is giving the less privileged a voice. For this to work, gaining a good understanding of their perspectives is crucial. Originality/value This paper challenges the implicit assumption that prospective participants of AR projects are always willing to participate.
本研究旨在强调在行动研究中考虑潜在参与者的观点和识别潜在紧张关系的重要性。设计/方法/方法本文反映了一个(参与式)行动研究(AR)项目,其中第一作者作为嵌入式研究员参与。数据是通过半结构化访谈、实地记录和观察项目活动收集的。作者进行了专题分析。本文将两组之间的紧张关系分为四种类型。这些紧张关系与以下因素有关:内部协调人给予指导、项目目标、自上而下的期望以及对AR工作格式的不熟悉。现实意义增强现实的精髓是让弱势群体发出自己的声音。要做到这一点,很好地理解他们的观点是至关重要的。本文挑战了AR项目的潜在参与者总是愿意参与的隐含假设。
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引用次数: 0
How leader humility influences team reflexivity: a team level analysis 领导者谦逊如何影响团队反思:团队层面分析
Q3 MANAGEMENT Pub Date : 2023-09-26 DOI: 10.1108/tpm-02-2023-0013
SuJin Son, Tae Seok Yang
Purpose The purpose of this study is to examine the effect of leader humility on team reflexivity. This study also investigates the mediating role of relation-oriented shared leadership and the moderating role of leader trust. Design/methodology/approach This study collected data from the information technology (IT) service provider of a large telecommunications company in South Korea. A total of 311 employees (individual response rate of 31.2%) in 59 teams (team response rate of 83.01%) were included in the final analysis. Several hierarchical regression analyses and PROCESS macro were used. Findings The results indicate that leaders’ humble behaviour is positively associated with team reflexivity and facilitates relation-oriented shared leadership among team members, particularly when they have a higher level of affect-based trust in leaders. Practical implications This study may help researchers and practitioners better understand the conditions influencing the impact of leader humility on team members’ behaviour. Originality/value The main value of this study is to add to the knowledge on team reflexivity by identifying leader humility as a critical factor affecting team reflexivity. Furthermore, this study provides a deeper understanding of why leader humility influences team reflexivity.
本研究旨在探讨领导者谦逊对团队反身性的影响。本研究还探讨了关系导向的共享领导的中介作用和领导者信任的调节作用。本研究收集了韩国一家大型电信公司的信息技术(IT)服务提供商的数据。最终分析纳入59个团队(团队回复率为83.01%)共311名员工(个人回复率为31.2%)。使用了几种层次回归分析和PROCESS宏。研究结果表明,领导者的谦逊行为与团队自反性呈正相关,并促进了团队成员之间以关系为导向的共享领导,特别是当他们对领导者具有较高的情感信任水平时。本研究有助于研究者和实践者更好地理解领导者谦逊对团队成员行为影响的影响条件。本研究的主要价值是通过确定领导者谦逊是影响团队反身性的关键因素,增加了对团队反身性的认识。此外,本研究对领导者谦逊影响团队反身性的原因提供了更深入的理解。
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引用次数: 0
Digital team coaching for workplace communication: longitudinal evaluation of recipients’ perceptions 工作场所沟通的数字化团队辅导:接受者感知的纵向评估
Q3 MANAGEMENT Pub Date : 2023-09-26 DOI: 10.1108/tpm-11-2022-0077
Davide Giusino, Marco De Angelis, Rudolf Kubík, Carolyn Axtell, Luca Pietrantoni
Purpose The purpose of this study is to describe the implementation of a digital-based team coaching intervention aimed at improving team communication in the workplace through social network visualization. The study examined recipients’ perceptions of the intervention at two time points and assessed the temporal stability of various factors, including the intervention’s integrity, design, transferability, acceptance and the usability of the adopted visualization tool. The moderating role of digital usability was also evaluated. Design/methodology/approach Four team coaching sessions were delivered to 62 participants from seven teams across three departments within a large public health-care organization in Northern Italy. Perceptions of the intervention dimensions were collected after the second and fourth sessions. Findings Results indicated that, at both time points, recipients appreciated the intervention’s integrity and usability more than its design, transferability and acceptance. Furthermore, no significant changes in recipients’ perceptions were observed over time. The transferability of the intervention was significantly associated with its acceptance, but only when the usability of the digital tool was high. Research limitations/implications The study enriches existing literature on digital interventions in group communication by focusing on process dimensions like recipients’ perceptions of various aspects and the implementation process. Furthermore, the study underscores the potential of integrating specific techniques such as sociomapping and coaching within health-care organizations, encouraging more research and development in these areas. Practical implications The study emphasizes the critical role of usability and integrity in digital-based team coaching interventions, suggesting that high-quality, user-friendly tools not only lead to initial effectiveness but also sustain positive impacts over time, while also increasing transferability and acceptance. Originality/value The present study uniquely deploys a longitudinal approach to examine recipients’ perceptions of a digital-based intervention that combines social network visualization and team coaching to enhance team communication.
本研究的目的是描述一个基于数字的团队指导干预的实施,旨在通过社交网络可视化改善工作场所的团队沟通。该研究在两个时间点检查了接受者对干预的看法,并评估了各种因素的时间稳定性,包括干预的完整性、设计、可转移性、可接受性和所采用的可视化工具的可用性。对数字可用性的调节作用也进行了评价。设计/方法/方法在意大利北部的一个大型公共保健组织内,对来自三个部门的七个小组的62名参与者进行了四次小组指导。在第二次和第四次会议后收集对干预维度的看法。结果表明,在这两个时间点,接受者更欣赏干预措施的完整性和可用性,而不是其设计、可转移性和可接受性。此外,随着时间的推移,接受者的看法没有显著变化。干预的可转移性与其接受程度显著相关,但只有在数字工具的可用性很高的情况下。研究局限/启示本研究通过关注过程维度,如接受者对各方面的感知和实施过程,丰富了现有关于群体传播中数字干预的文献。此外,该研究强调了在保健组织内整合社会测绘和辅导等具体技术的潜力,鼓励在这些领域进行更多的研究和开发。该研究强调了可用性和完整性在基于数字的团队指导干预措施中的关键作用,表明高质量、用户友好的工具不仅能带来最初的有效性,还能随着时间的推移保持积极的影响,同时还能提高可转移性和接受度。原创性/价值本研究独特地采用纵向方法来检验接受者对结合社会网络可视化和团队指导以增强团队沟通的基于数字的干预的看法。
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引用次数: 0
The double-edged sword effect of psychological safety climate: a theoretical framework 心理安全氛围的双刃剑效应:一个理论框架
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-06-18 DOI: 10.1108/TPM-01-2021-0005
Yejun Zhang, M. Wan
PurposePsychological safety climate has been commonly conceptualized as a facilitative team property. Despite the literature review and meta-analysis conducted recently, little is known about the potential dark side of psychological safety climate. The purpose of this paper is to develop a theoretical framework to advance our understanding of both the bright and dark sides of psychological safety.Design/methodology/approachDrawing on extant theories and previous literature, the authors propose a conceptual framework of the mechanisms and boundary conditions underlying the relationship between psychological safety climate and dysfunctional team behavior.FindingsThe authors propose that the relationship between psychological safety climate and dysfunctional behaviors in the team is directly contingent on psychological safety climate strength, and indirectly contingent on task interdependence, group faultlines, group conflict asymmetry and team power distance differentiation.Originality/valueFirst, the authors attempt to expand psychological safety climate literature by considering its potential damaging outcomes. Second, they contribute to the theory of psychological safety climate by suggesting a theoretical model consisting of the boundary conditions wherein psychological safety climate could reduce team effectiveness. Finally, the authors incorporate climate strength into the psychological safety literature to probe the antecedents of psychological safety climate strength and when it matters to the subsequent negative outcomes.
目的心理安全气候通常被定义为一种促进性的团队属性。尽管最近进行了文献回顾和荟萃分析,但人们对心理安全气候的潜在阴暗面知之甚少。本文的目的是建立一个理论框架,以促进我们对心理安全的光明和黑暗两面的理解。设计/方法/途径根据现有的理论和先前的文献,作者提出了心理安全气候与功能失调团队行为之间关系的机制和边界条件的概念框架。研究发现心理安全气候与团队功能失调行为的关系直接取决于心理安全气候强度,间接取决于任务相互依赖、群体断层线、群体冲突不对称和团队权力距离分化。原创性/价值首先,作者试图通过考虑其潜在的破坏性结果来扩展心理安全气候文献。其次,他们提出了心理安全气候降低团队效能的边界条件的理论模型,为心理安全气候理论做出了贡献。最后,作者将气候强度纳入心理安全文献,探讨心理安全气候强度的前因及其对后续负面结果的影响。
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引用次数: 4
A comparative multi criteria decision analysis of football teams: evidence on FIFA world cup 足球队多标准决策的比较分析——以国际足联世界杯为例
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-06-01 DOI: 10.1108/TPM-05-2020-0039
F. Gökgöz, Engin Yalçın
PurposeWorld Cup tournament is one of the most popular international organizations in football. The purpose of this paper is to investigate the overall performance of World Cup 2018 teams via multi-criteria decision-making (MCDM) approaches.Design/methodology/approachThe presented approach adopts entropy integrated Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and Weighted Aggregated Sum Product Assessment (WASPAS) approaches to weight the criteria and evaluate the performance of World Cup 2018 teams. Initially, the authors compute weight criteria via Shannon Entropy method. Then, the authors compute and compare the results of TOPSIS and WASPAS methods so as to evaluate the performance of World Cup 2018 teams.FindingsAccording to TOPSIS and WASPAS results, Belgium has demonstrated better performance in comparison to other teams. As per to the empirical results, both methods have shown a significant harmony in terms of performance figures. There is also strong positive correlation between TOPSIS and WASPAS method results. This result confirms the stability of the analysis.Originality/valueThis paper contributes to sport performance management literature by using MCDM methods in FIFA World Cup 2018 teams. To the best of the authors’ knowledge, this is the first paper to measure performance of an international football organization via MCDM methods.
世界杯足球赛是足球界最受欢迎的国际组织之一。本文的目的是通过多标准决策(MCDM)方法调查2018年世界杯球队的整体表现。设计/方法论/方法所提出的方法采用与理想解相似的订单偏好熵集成技术(TOPSIS)和加权聚合和乘积评估(WASPAS)方法来加权标准并评估2018年世界杯球队的表现。最初,作者通过香农熵方法计算权重标准。然后,作者计算并比较了TOPSIS和WASPAS方法的结果,以评估2018年世界杯球队的表现。根据TOPSIS和WASPAS的结果,与其他球队相比,比利时队表现更好。根据实证结果,两种方法在性能数据方面都表现出显著的和谐。TOPSIS和WASPAS方法的结果之间也存在很强的正相关性。这一结果证实了分析的稳定性。独创性/价值本文通过在2018年国际足联世界杯球队中使用MCDM方法,为体育绩效管理文献做出贡献。据作者所知,这是第一篇通过MCDM方法衡量国际足球组织表现的论文。
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引用次数: 6
Perspectives on knowledge integration in cross-functional teams in information systems development 信息系统开发中跨职能团队知识整合的观点
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-04-11 DOI: 10.1108/TPM-11-2020-0096
P. Dussart, L. V. Oortmerssen, Bé Albronda
The purpose of this paper is to provide insights into cross-functional team (CFT) members’ points of view on knowledge integration.,This study was conducted using Q methodology. The 22 respondents were members of CFTs in information systems development within 7 agencies of the Flemish Government administration.,The study resulted in three distinct perspectives. To the CFT player, the benefits and added value of information and knowledge diversity of CFTs outweigh the challenges of knowledge integration. By contrast, the CFT sceptic is doubtful that knowledge integration in CFTs can ever work at all. Finally, the organization critic highlights the lack of support from the organization for efficient and effective knowledge integration in CFTs.,The findings of this study suggest that CFT configurations have important implications for the development of shared team mental models and for teams’ cognitive performance.,Making CFT members aware of their peers’ mental models, ways of working and priorities could help strengthen knowledge integration. To improve knowledge integration in teams, managers should reduce knowledge boundaries that are the result of organizational structuring and power play between departments.,By focusing on daily experiences with knowledge integration, this study reveals that members of CFTs in information systems development hold contrasting perspectives on, and diverging attitudes towards, knowledge integration.
本文的目的是深入了解跨职能团队(CFT)成员对知识整合的看法。,本研究采用Q方法进行。22名受访者是佛兰德政府行政部门7个机构内信息系统开发CFT的成员。,这项研究得出了三个不同的观点。对于商品期货交易参与者来说,商品期货交易的信息和知识多样性的好处和附加值超过了知识整合的挑战。相比之下,商品期货交易怀疑论者怀疑商品期货交易中的知识整合是否可行。最后,组织评论家强调,组织缺乏对CFT中高效和有效的知识整合的支持。,这项研究的结果表明,CFT配置对共享团队心理模型的开发和团队的认知表现具有重要意义。,让CFT成员了解同龄人的心理模式、工作方式和优先事项,有助于加强知识整合。为了改善团队中的知识整合,管理者应该减少组织结构和部门之间权力博弈所产生的知识边界。,通过关注知识整合的日常经验,本研究表明,信息系统开发中的CFT成员对知识整合持有不同的观点和不同的态度。
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引用次数: 4
Learning in multi-team systems: a qualitative study of learning triggers, readiness to learn and learning processes 多团队系统中的学习:对学习触发、学习准备和学习过程的定性研究
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-04-08 DOI: 10.1108/TPM-11-2020-0095
V. Sessa, Jessica Francavilla, M. London, M. Wanamaker
PurposeMulti-team systems (MTSs) are expected to respond effectively to complex challenges while remaining responsive and adaptable and preserving inter-team linking mechanisms. The leadership team of an MTS is expected to configure and reconfigure component teams to meet the unique needs of each situation and perform. How do they learn to do this? This paper, using a recent MTS learning theory as a basis, aims to begin to understand how MTSs learn and stimulate ideas for future research.Design/methodology/approachThe authors use two case studies to address research questions. The first case was a snapshot in time, while the second case occurred over several months. Interviews, documents and participant observation were the data sources.FindingsAs suggested by theory, findings support the idea that learning triggers, the timing of the triggers and readiness to learn (RtL) affect the type of learning process that emerges. The cases showed examples of adaptive and generative team learning. Strong and clear triggers, occurring during performance episodes, led to adaptive learning. When RtL was high and triggers occurred during hiatus periods, the associated learning process was generative.Originality/valueUsing an available theoretical model and case studies, the research describes how MTS readiness to learn and triggers for learning affect MTS learning processes and how learning outcomes became codified in the knowledge base or structure of the MTS. This provides a framework for subsequent qualitative and quantitative research.
目的多团队系统(MTS)有望有效应对复杂的挑战,同时保持响应能力和适应性,并保持团队间的联系机制。MTS的领导团队应配置和重新配置组成团队,以满足每种情况的独特需求并执行。他们是如何学会这样做的?本文以最近的MTS学习理论为基础,旨在开始了解MTS是如何学习的,并激发未来研究的想法。设计/方法论/方法作者使用两个案例研究来解决研究问题。第一个病例只是时间上的快照,而第二个病例发生在几个月后。访谈、文件和参与者观察是数据来源。研究结果如理论所示,研究结果支持这样一种观点,即学习触发因素、触发时间和学习准备程度(RtL)会影响出现的学习过程类型。这些案例展示了适应性和生成性团队学习的例子。在表演过程中发生的强烈而明确的触发因素导致了适应性学习。当RtL较高并且触发因素发生在间歇期时,相关的学习过程是生成性的。原创性/价值利用现有的理论模型和案例研究,该研究描述了MTS的学习准备和学习触发因素如何影响MTS的学习过程,以及学习结果如何被编入MTS的知识库或结构。这为后续的定性和定量研究提供了框架。
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引用次数: 3
Mutual monitoring in multi-period teams: an experimental investigation 多时期团队相互监测的实验研究
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-03-26 DOI: 10.1108/TPM-03-2020-0021
Anthony D. Nikias, Aida Sy
PurposeThe purpose of this paper is to examine whether managers punish more and work harder in teams with peer monitoring when it is less costly to punish in a two-period, one-shot horizon.Design/methodology/approachAn experiment is conducted in a two-period horizon with two treatments. The structure of performance measures makes it costless or costly to punish in the second period.FindingsThe results find punishing, contingent on first-period strategies, was significantly greater when it was costless compared to costly, as expected. Working, which is analogous to cooperating in prisoner dilemma games, was also significantly greater in the first and second periods when punishing was costless.Practical implicationsThis paper is informative about the potential benefits of performance measures in dynamic team environments, which can be challenging and costly to develop. It adds insight into the design of self-discipline and tasks in teams which might help increase productivity.Originality/valueThis paper is related to the research on indefinite horizons, which attributes increases in cooperation to the existence of subgame perfect strategies to cooperate and potential gains from future cooperation. In comparison, this study examines the effects of the existence of subgame perfect strategies to work in isolation from the potential gains from future interactions. In addition, it examines whether their potential benefits depend on the cost of punishing when punishing is subgame perfect in a one-shot horizon.
目的本文的目的是检验在有同伴监督的团队中,当在两段时间内一次性惩罚成本较低时,管理者是否会惩罚更多,工作更努力。设计/方法/方法在两个周期内进行两种处理的实验。绩效衡量标准的结构使第二阶段的惩罚成本较低或成本较高。结果发现,与预期的成本相比,当成本较低时,惩罚(取决于第一阶段的策略)明显更大。类似于在囚犯困境游戏中合作的工作,在惩罚成本较低的第一和第二阶段也显著增加。实际含义本文介绍了动态团队环境中绩效指标的潜在好处,这可能具有挑战性,开发成本高昂。它增加了对团队自律和任务设计的洞察力,这可能有助于提高生产力。独创性/价值本文与无限视野的研究有关,该研究将合作的增加归因于亚游戏完美合作策略的存在以及未来合作的潜在收益。相比之下,本研究考察了亚游戏完美策略的存在对未来互动的潜在收益的影响。此外,它还考察了当惩罚在一次性范围内是完美的时,他们的潜在利益是否取决于惩罚的成本。
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引用次数: 0
Behavioral integration in the boardroom 董事会的行为整合
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-03-19 DOI: 10.1108/TPM-07-2020-0058
A. Pastra, D. Koufopoulos, Nikola Samac, Tafsir Johansson
PurposeThis study aims to understand the relationship between behavioral integration in the boardroom and board performance.Design/methodology/approachThe authors performed a series of multiple hierarchical regression analyses to explore research questions. Primary data were collected via questionnaires from 184 Nordic members to identify perceptions of behavioral integration and board performance in their boardroom.FindingsThe authors found that different dimensions of behavioral integration have a different effect on board performance. The collaborative behavior of the board did not predict any dimension of board performance, whereas information exchange predicted one dimension of board performance, that of providing strategic leadership. The paramount role of joint decision-making is underlined in this study as this positively predicted all of the dimensions of board performance (strategic leadership, networking and readiness of the board).Research limitations/implicationsFuture research should investigate behavioral integration among board members using a longitudinal design and expand the sample cross-culturally.Practical implicationsFor forming high-performing teams, emphasis should be given on the joint decision-making. Understanding the joint problems, transparency in actions and discussion about the problem under consideration are of paramount importance for the effectiveness of the team.Social implicationsTeam’s conversational environment has crucial impact on team outcomes.Originality/valueThis is one of the rare studies that examine perceptions of executives about the level of behavioral integration in their board.
目的本研究旨在了解董事会行为整合与董事会绩效之间的关系。设计/方法论/方法作者进行了一系列多层次回归分析,以探索研究问题。主要数据是通过问卷调查从184名北欧成员中收集的,以确定他们对董事会行为整合和董事会表现的看法。研究发现,行为整合的不同维度对董事会绩效有不同的影响。董事会的合作行为并不能预测董事会绩效的任何维度,而信息交流预测了董事会业绩的一个维度,即提供战略领导力。本研究强调了联合决策的首要作用,因为它积极预测了董事会绩效的所有维度(战略领导力、网络和董事会的准备状态)。研究局限性/含义未来的研究应使用纵向设计调查董事会成员之间的行为整合,并跨文化扩展样本含义为了组建高绩效团队,应该强调联合决策。了解共同的问题、行动的透明度以及对所考虑问题的讨论对团队的有效性至关重要。社会影响团队的谈话环境对团队的结果有着至关重要的影响。独创性/价值这是少数研究高管对董事会行为整合水平的看法的研究之一。
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引用次数: 3
How teams perform under emergent and dynamic situations: the roles of mental models and backup behaviors 团队在紧急和动态情况下如何表现:心理模型和后备行为的角色
IF 1.7 Q3 MANAGEMENT Pub Date : 2021-03-16 DOI: 10.1108/tpm-07-2020-0060
Zikai Zhou, P. Pazos
The purpose of this study is to evaluate the roles of team mental models (TMMs) and backup behaviors for teams operating under emergent and dynamic situations. Specifically, the authors used a biased-corrected bootstrapping approach to assess the mediation effects of backup behaviors between the similarity of TMMs and team performance.,TMMs are a representation of the common understanding and beliefs in terms of task requirements or teamwork skills among different team members. It has wide implementations in various teams that are required to adapt quickly to an emergent and dynamic environment. The construct of TMMs has been studied extensively in previous literature, indicating a strong relationship between TMMs and team performance. However, how TMMs affect team performance under emergent and dynamic situations is only partially understood.,The findings of this study suggest that the similarity of task-focused mental models positively affects team performance through the mediation effects of backup behaviors. In contrast, the similarity of team-focused mental models does not positively affect backup behaviors and team performance.,This study contributes to the TMMs literature by investigating how teams perform in an emergent and dynamic environment. It not only provides theoretical support to the similarity of TMMs–backup behaviors–team performance relationships but has important implications in terms of team training and decision-making for teams operating under such conditions.
本研究的目的是评估团队心理模型(TMM)和后备行为在紧急和动态情况下运作的团队中的作用。具体而言,作者使用了一种有偏差的校正自举方法来评估TMM相似性和团队绩效之间备份行为的中介效应。,TMM代表不同团队成员在任务要求或团队合作技能方面的共同理解和信念。它在不同的团队中有广泛的实现,这些团队需要快速适应紧急和动态的环境。TMM的结构在以前的文献中已经得到了广泛的研究,表明TMM与团队绩效之间有着密切的关系。然而,TMM如何在紧急和动态情况下影响团队绩效,目前还只是部分了解。,本研究结果表明,以任务为中心的心理模型的相似性通过后备行为的中介效应对团队绩效产生了积极影响。相反,以团队为中心的心理模型的相似性对后备行为和团队表现没有积极影响。,本研究通过调查团队在紧急和动态环境中的表现,为TMMs文献做出了贡献。它不仅为TMM——备份行为——团队绩效关系的相似性提供了理论支持,而且对在这种条件下运营的团队的团队培训和决策具有重要意义。
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引用次数: 1
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Team Performance Management
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