{"title":"“理想的精神状态”：情感劳动与美国911紧急响应中象征力量的隐性成本","authors":"Phoenix Chi Wang","doi":"10.1177/14661381221145353","DOIUrl":null,"url":null,"abstract":"Borrowing from scholarship on emotional labor, emotion management and symbolic power, this article highlights emotions’ symbolic role in sustaining the vital correspondence between the reality of social life and the official classification system. Through the concept of the ‘desired state of mind’ and empirical data from 3 years’ ethnographic fieldwork in an urban 911 dispatch center in New England, this research shows what the ‘desired state of mind’ of this context is, how the link between the folk and the bureaucratic is made though ‘controlled empathy’, and how the cost and consequence of this process is shaped by the status disparity prevalent in 911 emergency community.","PeriodicalId":47573,"journal":{"name":"Ethnography","volume":" ","pages":""},"PeriodicalIF":0.8000,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"The ‘desired state of mind’: Emotional labor and the hidden cost of symbolic power in 911 emergency response in the U.S\",\"authors\":\"Phoenix Chi Wang\",\"doi\":\"10.1177/14661381221145353\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Borrowing from scholarship on emotional labor, emotion management and symbolic power, this article highlights emotions’ symbolic role in sustaining the vital correspondence between the reality of social life and the official classification system. Through the concept of the ‘desired state of mind’ and empirical data from 3 years’ ethnographic fieldwork in an urban 911 dispatch center in New England, this research shows what the ‘desired state of mind’ of this context is, how the link between the folk and the bureaucratic is made though ‘controlled empathy’, and how the cost and consequence of this process is shaped by the status disparity prevalent in 911 emergency community.\",\"PeriodicalId\":47573,\"journal\":{\"name\":\"Ethnography\",\"volume\":\" \",\"pages\":\"\"},\"PeriodicalIF\":0.8000,\"publicationDate\":\"2022-12-29\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Ethnography\",\"FirstCategoryId\":\"90\",\"ListUrlMain\":\"https://doi.org/10.1177/14661381221145353\",\"RegionNum\":4,\"RegionCategory\":\"社会学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"ANTHROPOLOGY\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Ethnography","FirstCategoryId":"90","ListUrlMain":"https://doi.org/10.1177/14661381221145353","RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"ANTHROPOLOGY","Score":null,"Total":0}
The ‘desired state of mind’: Emotional labor and the hidden cost of symbolic power in 911 emergency response in the U.S
Borrowing from scholarship on emotional labor, emotion management and symbolic power, this article highlights emotions’ symbolic role in sustaining the vital correspondence between the reality of social life and the official classification system. Through the concept of the ‘desired state of mind’ and empirical data from 3 years’ ethnographic fieldwork in an urban 911 dispatch center in New England, this research shows what the ‘desired state of mind’ of this context is, how the link between the folk and the bureaucratic is made though ‘controlled empathy’, and how the cost and consequence of this process is shaped by the status disparity prevalent in 911 emergency community.
期刊介绍：
A major new international journal successfully launched in 2000 Ethnography is a new international and interdisciplinary journal for the ethnographic study of social and cultural change. Bridging the chasm between sociology and anthropology, it is becoming the leading network for dialogical exchanges between monadic ethnographers and those from all disciplines involved and interested in ethnography and society. It seeks to promote embedded research that fuses close-up observation, rigorous theory and social critique.
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