服务专业人员和管理控制:机构、就业和个人细分

Q3 Business, Management and Accounting Services Marketing Quarterly Pub Date : 2020-07-02 DOI:10.1080/15332969.2020.1786246

Iris Vilnai-Yavetz, A. Rafaeli, C. Shapira

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引用次数: 1

摘要

对于服务专业人士来说，工作是他们生活的核心兴趣，这就引发了对管理控制有效性的质疑。我们研究了专业人员(676名医生)对以时钟形式施加的管理控制的反应。这项研究的主要贡献是它证明了细分专业人员可以帮助解开对管理控制的反应。所有专业人员对威胁其组织地位的外部控制措施都很敏感，但机构工作环境(远远超过个人层面的就业安排或人口统计)决定了这些反应的程度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Service Professionals and Managerial Control: Institutional, Employment, and Personal Segmentations

Abstract For service professionals, work is a central life interest, raising questions about the effectiveness of managerial controls. We examine reactions of professionals (676 physicians) to imposed managerial controls in the form of a time clock. The main contribution of this study is its demonstration that segmenting professionals can help unravel reactions to management controls. All professionals are sensitive to external control measures that threaten their organizational status, but the institutional working context (far more than individual-level employment arrangements or demographics) determines the extent of these reactions.

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来源期刊

Services Marketing Quarterly Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of industries that constitute the service sector of economies. The journal presents both theoretical and empirical articles including experimental and pilot studies addressing various issues faced by service marketers to enhance the development of the marketing literature in the application of marketing concepts to services. Areas of emphasis include: Service characteristics changes. Servicescape impacts. Service delivery impacts. Services impact on organizational image. Digital service environments and impacts. Evolution of services over time and by industry. Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketing implications of the impact of the findings on services marketing theory and/or practice. Services Marketing Quarterly also welcome proposals for special issues.