The gender digital gap: shifting the theoretical focus to systems analysis and feedback loops

ABSTRACT The past decades have seen efforts to increase digital inclusion for women worldwide, with the ultimate aim to advance gender equality. However, progress is slow, despite important advances in moving beyond a focus on ‘digital access’ (as measured by network coverage and hardware) towards a more holistic understanding of inclusion that considers abilities, awareness and agency. Here, we propose a further theoretical shift that draws on social system theories (e.g., Luhmann, 1984) and on the theory of ‘intersecting inequalities’ (Kabeer, 2010). We propose to understand the gender digital gap, particularly in mobile and internet usage, not merely descriptively but dynamically – since even factors like agency and awareness change over time – by applying concepts of feedback loops, low-equilibrium traps, multi-dimensional exclusion and systems analysis. This paper highlights how women may become locked in a state of low-inclusion unless the feedback loops between digital, social, economic and political exclusion are addressed through policies that tackle multiple dimensions. The paper reviews research on gender digital gaps with particular focus on developing countries, and with direct implications for policy-making.