评估学术图书馆在COVID-19大流行之前和期间的表现:以阿联酋为例研究

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Performance Measurement and Metrics Pub Date : 2021-11-11 DOI:10.1108/pmm-01-2021-0003
A. Kaba
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引用次数: 3

摘要

目的本案例研究的目的是评估和比较2019冠状病毒病(新冠肺炎)大流行之前和期间阿拉伯联合酋长国(UAE)学术图书馆的表现。设计/方法/方法该研究基于从图书馆管理系统收集的数据、在线数据库的使用报告、月度报告和档案,以评估和评估图书馆在管理活动、藏品开发、藏品处理、藏品流通、数字资源的使用、质量控制、,参考资料服务和信息扫盲活动。频率分布和非参数检验用于识别差异和检验假设。研究发现,在新冠肺炎大流行之前,图书馆在馆藏开发、馆藏处理、馆藏流通、数字资源的获取和使用、质量控制和信息素养方面的表现优于大流行期间的图书馆表现。另一方面,在新冠肺炎大流行期间,图书馆在管理活动和参考资料服务方面的表现高于大流行前。有趣的是,对Wilcoxon签名秩检验的分析显示,在新冠肺炎大流行之前和期间,图书馆表现在统计学上没有显著差异。结果支持了本研究中提出的所有八个假设。研究局限性/含义这是一项基于新冠肺炎大流行之前和期间从阿联酋学术图书馆收集的数据的案例研究。如果从许多学术图书馆分析更多的数据,这些发现可能不会被概括,也可能会有所不同。实际意义新冠肺炎疫情是图书馆管理人员增加数字资源和服务数量的转折点,以确保图书馆工作人员具备基本和最新的信息和通信技术技能和知识,确保图书馆用户具备基本和新的信息素养技能和知识。这将使它们能够满足用户的信息需求,并确保图书馆在灾难和危机时期的运营。原创/价值这是海湾合作委员会(GCC)国家为数不多的在新冠肺炎大流行之前和期间评估图书馆绩效的研究之一。这项研究的结果可能是了解图书馆如何应对中东新冠肺炎大流行的重要参考。研究结果可能有助于在阿联酋和阿拉伯世界的疫情和灾难期间提供数字资源和服务。
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Assessing an academic library performance before and during the COVID-19 pandemic: a case study in UAE
PurposeThe purpose of this case study is to assess and compare the performance of an academic library, in the United Arab Emirates (UAE), before and during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachThe study is based on data collected from the library management system, usage reports of online databases, and monthly reports and archives to evaluate and assess library performance in managerial activities, collection development, collection treatment, collection circulation, usage of digital resources, quality control, reference services and information literacy activities. Frequency distributions and non-parametric tests were used in identifying differences and testing hypotheses.FindingsThe study found that library performance before the COVID-19 pandemic outperformed library performance during the pandemic in collection development, collection treatment, collection circulation, access and use of digital resources, quality control and information literacy. On the other hand, the library demonstrated higher performance in managerial activities and reference services during the COVID-19 pandemic than that of before the pandemic period. Interestingly, the analysis of the Wilcoxon signed-ranks test revealed statistically no significant difference in the library performance before and during the COVID-19 pandemic. The results supported all the eight hypotheses stated in this study.Research limitations/implicationsThis is a case study based on data collected from an academic library in the UAE before and during the COVID-19 pandemic. The findings may not be generalized and may differ if more data are analyzed from many academic libraries.Practical implicationsCOVID-19 pandemic is a turning point for library managers to increase the number of digital resources and services, to ensure that library staff are equipped with essential and up-to-date information and communication technology (ICT) skills and knowledge, to ensure that library users are equipped with essential and up-to-date information literacy skills and knowledge. These will enable them to satisfy users' information needs and ensure library operation in disasters and crisis periods.Originality/valueThis is one of the few studies conducted in the Gulf Cooperation Council (GCC) countries to evaluate library performance before and during COVID-19 pandemic. The findings of the study could be an important reference in understanding how libraries responded to COVID-19 pandemic in the Middle East. The results of the study may contribute to the provision of digital resources and services during the pandemic and disasters in the UAE and the Arab world.
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
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