The Noise of Silent Machines: A Case Study of LinkNYC

In early 2016, the city of New York and the Google-backed consortium CityBridge launched LinkNYC, a communication network that enables residents and visitors to access Wi-Fi, charge their phones, and make domestic calls—all for free. The ten-feet tall kiosks scattered around the city are also equipped with screens, cameras, a tablet, speakers, and a microphone. Almost immediately after its launch, many raised concerns about LinkNYC: noise complaints concerning users listening to loud music, homeless people gathering around the kiosks, outrage regarding users watching pornography, as well as the potential threat to privacy the kiosks present. In this paper, I argue that LinkNYC functions as a neoliberal apparatus of listening and silencing in the public sphere through data collection and restrictions of usage of the kiosk in the name of accessibility. As Google’s first attempt at occupying the public space, LinkNYC reveals the aspirations for the neoliberal city. Through an ethnographic socio-technological study of LinkNYC, I engage sound studies in current discussions about surveillance. I theorize the modalities of listening in the neoliberal city and discuss competing notions of the public space in smart/responsive cities. I investigate the ideological difference between the smart city and the responsive city and trace the movement from a listening entity to a responsive one, analyzing the implications for privacy. I theorize unsilencing and its politics, discussing examples of re-appropriation of the kiosks. I conducted fieldwork by observing interactions with the kiosks and by doing interviews with citizens, homeless advocacy groups, CityBridge employees, and experts. In addition, I analyze the discourses of CityBridge, local politicians, activists, journalists, and citizens surrounding LinkNYC. This paper is at the theoretical intersection of sound studies, urban studies, science and technology studies, and surveillance studies. Through this case study, I open a theorization of the listening practices of surveillance to look at how power circulates through sound.