把路人变成顾客:市场摊位上的多方遭遇

IF 3 1区 文学 Q1 COMMUNICATION Research on Language and Social Interaction Pub Date : 2019-10-02 DOI:10.1080/08351813.2019.1657288
Kenan Hochuli
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引用次数: 3

摘要

摘要分析了公共市场水果和蔬菜摊位上的互动——重点关注一次销售遭遇结束,另一次销售开始时的配置变化时刻。市场参与者通过互动达成销售订单来解决公开市场摊位普遍缺乏结构性监管的问题。参与者从路人到顾客的角色转变与市场摊位上整个配置的各自变化紧密交织在一起。证据表明,在公开市场中,各种形式的互动正在发挥作用,这些互动超越了二元和重点销售的界限。此外,在非正式环境中管理不同行动轨迹的多个参与者的复杂性可能导致参与者“在错误的时刻”进入相遇,从而缺乏“正确”解释星座的情景知识,研究结果将服务遭遇的会话分析研究与公共空间互动的社会学和民族方法论研究联系起来。数据为瑞士德语,并附有英文翻译。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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Turning the Passer-by into a Customer: Multi-party Encounters at a Market Stall
ABSTRACT Interactions at a fruit and vegetable stall in a public market are analyzed—focusing on the moments of configurative change as one sales encounter comes to an end and another begins. Market participants address the lack of structural regulation endemic to an open market stall by interactively achieving an order for sales. Participants’ role transformations from passersby to customers turn out to be finely intertwined with respective changes to the entire configuration at the market stall. The evidence demonstrates that various forms of interactions are at play in a public market that go beyond the boundaries of dyadic and focused sales encounters. Furthermore, the complex nature of multiple actors in informal settings managing divergent action trajectories can result in participants entering encounters “at the wrong moment,” thus lacking situational knowledge to interpret a constellation “correctly.” Overall, the findings connect conversation analytic studies on service encounters with sociological and ethnomethodological research on interaction in public spaces. The data are in Swiss German with an English translation.
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来源期刊
CiteScore
7.30
自引率
7.40%
发文量
20
期刊介绍: The journal publishes the highest quality empirical and theoretical research bearing on language as it is used in interaction. Researchers in communication, discourse analysis, conversation analysis, linguistic anthropology and ethnography are likely to be the most active contributors, but we welcome submission of articles from the broad range of interaction researchers. Published papers will normally involve the close analysis of naturally-occurring interaction. The journal is also open to theoretical essays, and to quantitative studies where these are tied closely to the results of naturalistic observation.
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