{"title":"把路人变成顾客:市场摊位上的多方遭遇","authors":"Kenan Hochuli","doi":"10.1080/08351813.2019.1657288","DOIUrl":null,"url":null,"abstract":"ABSTRACT Interactions at a fruit and vegetable stall in a public market are analyzed—focusing on the moments of configurative change as one sales encounter comes to an end and another begins. Market participants address the lack of structural regulation endemic to an open market stall by interactively achieving an order for sales. Participants’ role transformations from passersby to customers turn out to be finely intertwined with respective changes to the entire configuration at the market stall. The evidence demonstrates that various forms of interactions are at play in a public market that go beyond the boundaries of dyadic and focused sales encounters. Furthermore, the complex nature of multiple actors in informal settings managing divergent action trajectories can result in participants entering encounters “at the wrong moment,” thus lacking situational knowledge to interpret a constellation “correctly.” Overall, the findings connect conversation analytic studies on service encounters with sociological and ethnomethodological research on interaction in public spaces. The data are in Swiss German with an English translation.","PeriodicalId":51484,"journal":{"name":"Research on Language and Social Interaction","volume":null,"pages":null},"PeriodicalIF":3.0000,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08351813.2019.1657288","citationCount":"3","resultStr":"{\"title\":\"Turning the Passer-by into a Customer: Multi-party Encounters at a Market Stall\",\"authors\":\"Kenan Hochuli\",\"doi\":\"10.1080/08351813.2019.1657288\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT Interactions at a fruit and vegetable stall in a public market are analyzed—focusing on the moments of configurative change as one sales encounter comes to an end and another begins. Market participants address the lack of structural regulation endemic to an open market stall by interactively achieving an order for sales. Participants’ role transformations from passersby to customers turn out to be finely intertwined with respective changes to the entire configuration at the market stall. The evidence demonstrates that various forms of interactions are at play in a public market that go beyond the boundaries of dyadic and focused sales encounters. Furthermore, the complex nature of multiple actors in informal settings managing divergent action trajectories can result in participants entering encounters “at the wrong moment,” thus lacking situational knowledge to interpret a constellation “correctly.” Overall, the findings connect conversation analytic studies on service encounters with sociological and ethnomethodological research on interaction in public spaces. The data are in Swiss German with an English translation.\",\"PeriodicalId\":51484,\"journal\":{\"name\":\"Research on Language and Social Interaction\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":3.0000,\"publicationDate\":\"2019-10-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1080/08351813.2019.1657288\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Research on Language and Social Interaction\",\"FirstCategoryId\":\"98\",\"ListUrlMain\":\"https://doi.org/10.1080/08351813.2019.1657288\",\"RegionNum\":1,\"RegionCategory\":\"文学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"COMMUNICATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Research on Language and Social Interaction","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1080/08351813.2019.1657288","RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMMUNICATION","Score":null,"Total":0}
Turning the Passer-by into a Customer: Multi-party Encounters at a Market Stall
ABSTRACT Interactions at a fruit and vegetable stall in a public market are analyzed—focusing on the moments of configurative change as one sales encounter comes to an end and another begins. Market participants address the lack of structural regulation endemic to an open market stall by interactively achieving an order for sales. Participants’ role transformations from passersby to customers turn out to be finely intertwined with respective changes to the entire configuration at the market stall. The evidence demonstrates that various forms of interactions are at play in a public market that go beyond the boundaries of dyadic and focused sales encounters. Furthermore, the complex nature of multiple actors in informal settings managing divergent action trajectories can result in participants entering encounters “at the wrong moment,” thus lacking situational knowledge to interpret a constellation “correctly.” Overall, the findings connect conversation analytic studies on service encounters with sociological and ethnomethodological research on interaction in public spaces. The data are in Swiss German with an English translation.
期刊介绍:
The journal publishes the highest quality empirical and theoretical research bearing on language as it is used in interaction. Researchers in communication, discourse analysis, conversation analysis, linguistic anthropology and ethnography are likely to be the most active contributors, but we welcome submission of articles from the broad range of interaction researchers. Published papers will normally involve the close analysis of naturally-occurring interaction. The journal is also open to theoretical essays, and to quantitative studies where these are tied closely to the results of naturalistic observation.