{"title":"服务提供商对作为产品的豪华旅游体验的看法","authors":"Riina Iloranta, R. Komppula","doi":"10.1080/15022250.2021.1946845","DOIUrl":null,"url":null,"abstract":"This study explores service providers’ perceptions of the luxury tourist experience as a product and its challenges in Finland. To examine the essence of this product, eleven narrative interviews with service providers were analyzed. The findings indicate that service providers facilitate prerequisites for a luxury experience based on the customer’s needs and motivations which may add meaningfulness. The aim is to make the customer feel special by recognizing the different value expectations of the customer. The Finnish luxury tourist experience aims to provide hedonic or eudaimonic wellbeing experiences, in which activities in nature and encounters with people create intrinsic customer value, and the customer’s active participation leads to experiential value. Furthermore, as the context of the experience is a non-commercial one where commercial aspects of the luxury product are combined with the experience, the possibility to gain prudential value may be present. The study suggests that the contemporary luxury tourist experience product can be based on different experiential value elements than those experiences enjoyed in traditional luxury destinations. Furthermore, the study supports the view that luxury services should be seen as a continuum.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.1000,"publicationDate":"2021-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15022250.2021.1946845","citationCount":"9","resultStr":"{\"title\":\"Service providers’ perspective on the luxury tourist experience as a product\",\"authors\":\"Riina Iloranta, R. Komppula\",\"doi\":\"10.1080/15022250.2021.1946845\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This study explores service providers’ perceptions of the luxury tourist experience as a product and its challenges in Finland. To examine the essence of this product, eleven narrative interviews with service providers were analyzed. The findings indicate that service providers facilitate prerequisites for a luxury experience based on the customer’s needs and motivations which may add meaningfulness. The aim is to make the customer feel special by recognizing the different value expectations of the customer. The Finnish luxury tourist experience aims to provide hedonic or eudaimonic wellbeing experiences, in which activities in nature and encounters with people create intrinsic customer value, and the customer’s active participation leads to experiential value. Furthermore, as the context of the experience is a non-commercial one where commercial aspects of the luxury product are combined with the experience, the possibility to gain prudential value may be present. The study suggests that the contemporary luxury tourist experience product can be based on different experiential value elements than those experiences enjoyed in traditional luxury destinations. Furthermore, the study supports the view that luxury services should be seen as a continuum.\",\"PeriodicalId\":47630,\"journal\":{\"name\":\"Scandinavian Journal of Hospitality and Tourism\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":3.1000,\"publicationDate\":\"2021-06-23\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1080/15022250.2021.1946845\",\"citationCount\":\"9\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Scandinavian Journal of Hospitality and Tourism\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1080/15022250.2021.1946845\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Scandinavian Journal of Hospitality and Tourism","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/15022250.2021.1946845","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Service providers’ perspective on the luxury tourist experience as a product
This study explores service providers’ perceptions of the luxury tourist experience as a product and its challenges in Finland. To examine the essence of this product, eleven narrative interviews with service providers were analyzed. The findings indicate that service providers facilitate prerequisites for a luxury experience based on the customer’s needs and motivations which may add meaningfulness. The aim is to make the customer feel special by recognizing the different value expectations of the customer. The Finnish luxury tourist experience aims to provide hedonic or eudaimonic wellbeing experiences, in which activities in nature and encounters with people create intrinsic customer value, and the customer’s active participation leads to experiential value. Furthermore, as the context of the experience is a non-commercial one where commercial aspects of the luxury product are combined with the experience, the possibility to gain prudential value may be present. The study suggests that the contemporary luxury tourist experience product can be based on different experiential value elements than those experiences enjoyed in traditional luxury destinations. Furthermore, the study supports the view that luxury services should be seen as a continuum.
期刊介绍:
Scandinavian Journal of Hospitality and Tourism is the leading Nordic journal for hospitality and tourism research. SJHT aims at initiating and stimulating high-impact and innovative research relevant for academics and practitioners within the hospitality and tourism industries. The journal takes an interdisciplinary approach including, but not limited to geography, psychology, sociology, history, anthropology, and economics. SJHT encourages research based on a variety of methods, including both qualitative and quantitative approaches. The journal covers all types of articles relevant to the Nordic region, as well as the North Atlantic, North Sea and Baltic regions. We also welcome reviews and conceptual articles with a broader geographical scope that clearly enhance the theoretical development of the hospitality and tourism field. In addition to research articles, we welcome research notes and book reviews. Published articles are the result of anonymous reviews by at least two referees chosen by the editors for their specialist knowledge.