输入高等学校认证使用的资源指标

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Performance Measurement and Metrics Pub Date : 2018-08-23 DOI:10.1108/PMM-02-2018-0006
Yazid Mati
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引用次数: 6

摘要

目的高等教育是一个涉及多个输入和输出的复杂系统,在这个系统中进行各种活动和过程。本文的目的是监测用于执行高等教育机构的各种活动的投入资源。这些资源可分为三类:人力资源、物质资源和财政资源。设计/方法论/方法作者审查了各种国家和国际认证标准,以确定其对关键绩效指标(KPI)的要求,从而监控投入资源。此外,作者使用了先前研究和最佳实践提出的含义。发现为每种类型的资源开发了一套适当的通用KPI,共产生72个关键指标。这些指标很容易衡量,这使得它们可以被大规模的机构采用。实际含义拟议指标为行政人员和决策者、认证机构和利益相关者提供了足够的信息,以确定进展和成就。这些指标也用于基准测试,将该机构的表现与可比机构的表现进行比较。此外,除了提高现有学生的满意度外,它们还被用于营销目的,通过吸引未来的学生和教师来将该机构商业化。原创性/价值本文特别关注制定一套通用KPI,用于评估用于开展高等教育机构各种活动的投入资源的可用性和质量,以提高其绩效,从而帮助其遵守认证标准的要求。
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Input resources indicators in use for accreditation purpose of higher education institutions
Purpose Higher education is a complex system that involves multiple inputs and outputs, where various activities and processes are performed. The purpose of this paper is to monitor the input resources used for executing various activities of higher education institutions. These resources are classified into three types: human resources, physical resources and financial resources. Design/methodology/approach The author examines various national and international accreditation standards to determine their requirements for key performance indicators (KPIs) to monitor input resources. Moreover, the author uses implications proposed by previous research and best practices. Findings A set of appropriate and generic KPIs is developed for each type of these resources leading to a total of 72 key indicators. These indicators are easy to measure, which makes them practical to be adopted by a large scale of institutions. Practical implications The proposed indicators provide adequate information to administrators and policy-makers, accrediting bodies and stakeholders to identify the progress and achievements. These indicators are also used for benchmarking purposes by comparing the institution’s performance against their comparable institutions counterparts. Moreover, they are used for marketing purposes to commercialize the institution by attracting prospective students and teaching faculty in addition to increasing current students’ satisfaction. Originality/value The paper gives special attention to developing a set of generic KPIs for assessing the availability and quality of input resources used for carrying out various activities of higher education institutions for the aim of improving their performance and hence helping them comply with the requirements of accreditation standards.
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
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