Martin J. Riedl, Teresa K. Naab, Gina M. Masullo, Pablo Jost, Marc Ziegele
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Who is responsible for interventions against problematic comments? Comparing user attitudes in Germany and the United States
Online comment sections on news organizations' social media pages provide a unique forum for exploring attitudes toward platform governance and freedom of expression at the crossroads between people, platforms, and news providers. Amid ample political and policy interest, little empirical evidence exists on user perceptions of platform governance. Through survey studies in Germany ( n = 1155) and the United States ( n = 1164), we provide a comparative perspective on responsibility attributions toward different regulatory actors who may intervene against problematic user comments: the state (law enforcement), platform operators (Facebook), news organizations, and users themselves. We explore this against the backdrop of different notions of free speech and cultural differences in the two countries. We fi nd that Germans attribute greater responsibility for intervention to the state, Facebook, and news organizations than Americans. They also assume greater self ‐ responsibility. While support for free speech did not impact responsibility attribution to Facebook, news organizations, or the users themselves, people with
期刊介绍:
Understanding public policy in the age of the Internet requires understanding how individuals, organizations, governments and networks behave, and what motivates them in this new environment. Technological innovation and internet-mediated interaction raise both challenges and opportunities for public policy: whether in areas that have received much work already (e.g. digital divides, digital government, and privacy) or newer areas, like regulation of data-intensive technologies and platforms, the rise of precarious labour, and regulatory responses to misinformation and hate speech. We welcome innovative research in areas where the Internet already impacts public policy, where it raises new challenges or dilemmas, or provides opportunities for policy that is smart and equitable. While we welcome perspectives from any academic discipline, we look particularly for insight that can feed into social science disciplines like political science, public administration, economics, sociology, and communication. We welcome articles that introduce methodological innovation, theoretical development, or rigorous data analysis concerning a particular question or problem of public policy.