Teor da informação partilhada: Do discurso à documentação na tomada de decisão clínica em enfermagem

Background : Quality of care depends on the information shared orally during shift handovers and documented in the clinical records. Objective : To analyze the verbal and written information shared in shift handovers and its impact on clinical decision-making in nursing and the continuity of care in a pediatric emergency ward, as well as identify the emerging paradigm for care. Methodology : Qualitative approach, based on Yin’s case study process, using three methods: transcription of the shift handover, documented process