Key achievements of New South Wales local government Disability Inclusion Action Plans in the era of inclusion policy and planning: A policy content analysis

Contributing to a national policy reform intended to make meaningful advancements to the social and economic inclusion of disabled people, local government councils in NSW, Australia, have been required to have in place a Disability Inclusion Action Plan since 2017 under the Disability Inclusion Act of 2014. Five years on, this qualitative policy content analysis examined the key achievements promoted by 32 councils under the first generation of plans, and also identified where action has been limited. Councils were found to have invested significantly in making improvements to the built environment. Hosting accessible events and programs was also a commonly reported achievement, as was facilitating access to accessible information and technology. Councils took proactive roles in supporting and educating communities, business and their employees in inclusive practice. There were many achievements related to employment opportunities; however, these were generally narrow in expectation and impact, suggesting this was the area councils struggled with most. Councils also showed they were forecasting ahead, outlining consultative processes and policy changes, which would influence systemic improvements in accessibility and inclusion into the future. Councils have taken significant steps to advance the inclusion agenda; however, there remain areas where greater attention and support are required.