O papel estratégico do capital humano na gestão de crise – a Pandemia de COVID-19

A world crisis was started when the World Health Organization (WHO) declared Covid-19 a pandemic. Executives at a natural gas pipeline carrier should implement a crisis management plan to deal with the situation. The present technical report aims to describe the steps taken in the management of the Covid-19 pandemic crisis in a gas pipeline transportation company, presenting the challenges faced in analyzing the scenario, making decisions amid the uncertainty of the moment and the impacts of decisions made on the strategic planning of the company and its workers. The direct participation of one of the authors in the crisis committee established allowed the production of the technical report according to Rojo's protocol (2014) according to the case study method. The results obtained with the proposed intervention went through the decision to operate remotely, with 100% of employees working from home. No interruption in the natural gas transportation service was recorded in the period. There were 4 cases of contamination among the 175 employees of the Company between March and June 2020, as well as 4 cases of contamination among 149 direct dependents. Neither an employee nor his dependent needed to be hospitalized for treatment and not one death was recorded. And the strategic actions planned for the year were maintained and carried out.