何为贵:广州塔景区旅游摄影摊贩处理矛盾的智慧与行动

IF 3.3 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Tourist Studies Pub Date : 2023-05-09 DOI:10.1177/14687976231169412
Q. Guo, Tong Wen, Bo Zhang, J. Li
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引用次数: 2

摘要

鉴于街头小贩的受欢迎程度和政府在旅游治理中对他们的抵制,我们在2014年9月至2021年5月期间采访了小贩,以深入了解中国广州小贩、当地企业和政府部门之间的互动和冲突。本文从中国儒家文化中提炼出“和味归”理论,并运用话语分析的方法,考察广州塔景区内的非正式旅游摄影摊贩如何化解矛盾。我们认为,摄影供应商通过使用公共空间的模糊化、灵活的行业法规、情感资本的输出和正常化的方式等措施,发展了一种和谐但脆弱的共存,从而展示了小人物的商业智慧。与现有的“刚性治理”趋势相反,作者建议在非正规经济和旅游治理中应用“柔性管理”,并突出非正规经营者或小人物的主体作用。此外,这种灵活的管理反映了所有利益相关者的默许,弱势群体主动要求非暴力解决方案,以及修改甚至创建规则以平衡占主导地位的利益相关者利益分配的意愿。这种灵活管理的关键是当局要考虑弱势群体的情感资本投资。这导致了模糊治理,模糊化并将情绪融入规则,使以更灵活的方式解决冲突成为可能。
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‘He Wei Gui’: The wisdom and action of tourism photography vendors to handle conflicts in Canton Tower Scenic Area
Given both the popularity of street vendors and the government resistance to them in tourism governance, we interview vendors between September 2014 and May 2021 to gain insights into the interactions and conflicts between vendors, local enterprises and government departments in Canton, China. We derive a theory of ‘He Wei Gui’ from Chinese Confucian culture and adopt discourse analysis to investigate how informal tourism photography vendors in the Canton Tower Scenic Area resolve their conflicts. We argue that photography vendors have developed a harmonious but fragile coexistence through the use of measures such as fuzzification of public space, flexible industry regulations, output of emotional capital and normalised ways, thereby demonstrating the business acumen of little people. In contrast to the existing trend of ‘rigid governance’, the authors suggest applying ‘flexible management’ in the informal economy and tourism governance, and giving prominence to the principal role of informal operators or little people. In addition, this flexible management reflects the tacit consent from all the stakeholders, the active suing for nonviolent solution from the vulnerable and the willingness of modifying or even creating rules for balancing the distribution of the interests from the dominant stakeholder. The key to this flexible management is that authorities take the investment of emotional capital of the vulnerable groups into consideration. This leads to fuzzy governance which blurs and integrates emotions into the rules, making it possible to solve the conflicts in a more flexible way.
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来源期刊
Tourist Studies
Tourist Studies HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
6.90
自引率
4.20%
发文量
13
期刊介绍: Tourist Studies is a multi-disciplinary journal providing a platform for the development of critical perspectives on the nature of tourism as a social phenomenon through a qualitative lens. Theoretical and multi-disciplinary. Tourist Studies provides a critical social science approach to the study of the tourist and the structures which influence tourist behaviour and the production and reproduction of tourism. The journal examines the relationship between tourism and related fields of social inquiry. Tourism and tourist styles consumption are not only emblematic of many features of contemporary social change, such as mobility, restlessness, the search for authenticity and escape, but they are increasingly central to economic restructuring, globalization, the sociology of consumption and the aestheticization of everyday life. Tourist Studies analyzes these features of tourism from a multi-disciplinary perspective and seeks to evaluate, compare and integrate approaches to tourism from sociology, socio-psychology, leisure studies, cultural studies, geography and anthropology. Global Perspective. Tourist Studies takes a global perspective of tourism, widening and challenging the established views of tourism presented in current periodical literature. Tourist Studies includes: Theoretical analysis with a firm grounding in contemporary problems and issues in tourism studies, qualitative analyses of tourism and the tourist experience, reviews linking theory and policy, interviews with scholars at the forefront of their fields, review essays on particular fields or issues in the study of tourism, review of key texts, publications and visual media relating to tourism studies, and notes on conferences and other events of topical interest to the field of tourism studies.
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