影响天然产品消费者购买行为的因素

Rhubens Ewald Moura Ribeiro, P. Oliveira, Kaíque Barbosa de Moura, Cecilia Rochele Silva de Abreu, Carlos Alberto Odorico de Moraes Filho, Luis Fernando Silva Monteiro, Denise Juliana Bezerra de Pontes Barbosa
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引用次数: 1

摘要

近年来,天然产品的消费变得越来越激烈,引起了一些已经在市场上经营的新企业家和公司的兴趣,无论他们是否拥有相同类型的业务,因为在这一领域,还插入了其他集体利益的问题。对消费者行为的研究包括购买、使用和处置所购买产品的行为,以及在这些行为之前和之后发生的过程和决策。因此,本文的目的是确定哪些因素以及如何影响天然产品消费者在购买决策过程中的行为。所使用的方法是对该主题的几篇相关参考文献进行书目研究。这项研究的结果表明,为了在天然产品领域取得成功,改善组织和消费者之间的关系至关重要,了解涉及他们决策和行为的所有方面是多么重要,因为消费者购买天然产品的行为不仅基于你的个性,还基于个人、文化、,情感、心理因素以及环境问题。该调查还详细说明了消费天然产品对社会和环境的重要性,为参与者提供了一个更健康的环境。因此,这项工作强调了营销和研究中知识和投资的相关性,这些知识和投资可以帮助公司更加专注于吸引其活动领域的消费者,也吸引其他产品和/或服务的消费者,从而赢得和留住新客户。
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Factors that influence the purchasing behavior of the consumer of natural products
The consumption of natural products has become increasingly intense in recent years, arousing the interest of several new entrepreneurs and companies that already operate in the market, whether with the same type of business or not, as within this area other issues are inserted that are of collective interest. The study of consumer behavior comprises the actions of purchase, use and disposal of the purchased product and, also, the processes and decisions that occur before and after these actions. Therefore, the objective of this article is to identify which and how certain factors may influence the behavior of consumers of natural products in their purchase decision process. The methodology used was the bibliographic research analyzing several and relevant references on the theme. The results of this research show that in order to be successful in the field of natural products, it is essential to improve the relationship between organization and consumer and how important it is to know all the aspects that involve their decision and behavior, since the consumer buying behavior of natural products it is not only based on your personality, but also on personal, cultural, emotional, psychological factors and also on environmental issues. The survey also details the importance of consuming natural products for society and the environment, providing a healthier environment for those involved. Thus, the work emphasizes the relevance of knowledge and investment in marketing and research that can help companies to dedicate themselves more to attract consumers not only in their area of activity, but also consumers of other products and / or services, winning and retaining new customers.
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