数字助理:获取、使用和感性理解的不平等和社会背景

IF 2 2区 社会学 0 LITERATURE Poetics Pub Date : 2022-08-01 DOI:10.1016/j.poetic.2022.101689
Yong Jin Park , Hoon Lee , S.M. Jones-Jang , Yu Won Oh
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引用次数: 4

摘要

本研究的重点是在数字助理的访问,使用和感性理解的背景下的数字鸿沟。我们特别关注可能由第一(访问)和第二级(使用)划分引发的感知结果的不平等。我们将这种见解扩展到感知理解的层面,并研究对各种个性化人工智能相关应用程序的理解(通过数字助理的功能和信息特征的消费表现出来)如何根据访问和使用而变化。我们对美国两项全国性调查的分析揭示了第一和第二种差异,即地位越高(收入越高)的人获得和使用的机会越多。然后,我们还发现了社会人口统计学方面的相关感知差距,因为这种模式在教育与其他人口统计学背景的互动中很明显。也就是说,人们对算法误判、推荐内容偏差或数据监控有不同程度的理解,而社会地位较低的用户往往因为对人工智能设备的兴奋和便利而容易忽视这些风险。我们认为,不平等在物质(访问/使用)和社会文化(感性理解)基础上运作,这表明数字助理所激发的数字机会可能不会建立在平等的基础上,而是以递归的方式继续巩固和再现现有的不平等。
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Digital assistants: Inequalities and social context of access, use, and perceptual understanding

This study focuses on digital divide in the context of access, use, and perceptual understanding of digital assistants. We pay particular attention to inequalities of perceptual outcomes that may be triggered by the first-(access) and second-level (use) divides. We extend this insight to the level of perceptual understanding and investigate how the understanding of various personalized AI-related applications—as manifested via the consumption of functional and informational features of digital assistants—vary depending on access and use. Our analyses of two U.S. national surveys reveal the first and second divides, such that those in higher status (higher income) enjoy higher access and use. Then, we also find related perceptual gaps along the line of socio-demographics, as the pattern was evident for education in interaction with other demographic backgrounds. That is, there were varying degrees of the understanding of algorithmic misjudgment, bias in recommended content, or data surveillance, while users with lower social status tended to easily overlook those risks for their excitement and convenience of AI-enabled devices. We argue that inequalities operate in terms of material (access/use) as well as socio-cultural (perceptual understanding) bases, suggesting how digital opportunities instigated by digital assistants may not be built on levelled grounds and continue to consolidate and reproduce existing inequalities in recursive ways.

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来源期刊
Poetics
Poetics Multiple-
CiteScore
4.00
自引率
16.00%
发文量
77
期刊介绍: Poetics is an interdisciplinary journal of theoretical and empirical research on culture, the media and the arts. Particularly welcome are papers that make an original contribution to the major disciplines - sociology, psychology, media and communication studies, and economics - within which promising lines of research on culture, media and the arts have been developed.
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