社交媒体上的组织丑闻:员工在YouTube和Facebook上的举报

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2022-03-01 DOI:10.1016/j.infoandorg.2022.100390
Tamar Lazar
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引用次数: 3

摘要

本文探讨了社交媒体上组织丑闻的出现,以及这些丑闻的传播动态如何演变为社会戏剧。我建议,当举报人利用信息技术揭露组织不当行为的证据时,他们和他们的受众参与了元组织话语:组织利益相关者通过这种反身性——即时和持续的——互动,在社交媒体上煽动组织丑闻,协商举报的规范界限,并使在线披露管理违规行为合法化。我研究了最近以色列工人工会化斗争浪潮中的一个组织丑闻,在这个丑闻中,举报人扮演了调查记者的角色,在YouTube上发布了一段视频,揭露了一名高级经理试图劝阻工人加入工会。随后,在工人工会的Facebook页面上,工会的支持者和反对者都在积极讨论公开羞辱经理和损害公司声誉的意图和后果。分析工人的话语表明,双方的参与者都将丑闻视为影响到所有公司员工的事情。他们承认他们的社会戏剧的高度可见性,并认识到在线举报跨越组织空间和时间界限的潜在影响。
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Organizational scandal on social media: Workers whistleblowing on YouTube and Facebook

The paper explores the emergence of organizational scandals on social media, and how the communicative dynamics of such scandals evolve as a social drama. I propose that when whistleblowers utilize information technologies to expose evidence of organizational misconduct, they, and their audiences, engage in meta- organizational discourse: The reflexive – immediate and durational – interactions through which organizational stakeholders instigate organizational scandals on social media, negotiate the normative boundaries of whistleblowing, and (de)legitimize the act of disclosing managerial transgressions online. I examine an organizational scandal embedded in the recent wave of workers’ unionization struggles in Israel in which whistleblowers performed the role of investigative journalists by posting a video on YouTube exposing a senior manager trying to dissuade workers from joining the union. Following that, on workers’ unionization Facebook pages, union supporters and opponents vigorously deliberated the intentions and consequences of publicly shaming their manager and damaging the reputation of their company. Analyzing workers’ discourse suggests that participants from both sides experienced the scandal as something that affected all company employees. They acknowledged the high visibility of their social drama and recognized the potential impact of whistleblowing online across organizational spatial and temporal boundaries.

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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
期刊最新文献
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