Ethnic Differences in Service Use, Preferences, and Service Delivery Aspects Among Consumers and Potential Consumers of Family Resource Centers

ABSTRACT Little is known about consumers' perceptions regarding what services should be offered at Family Resource Centers (FRC) and how these services should be provided. This study reports on ethnic similarities and differences in service utilization, service preferences, and service delivery concerns among 488 Latinos, European Americans, African Americans and Asian Americans who were consumers or potential consumers of FRCs in nine localities in California. Latino and African American consumers were interested in participating in a broader range of services than European American or Asian American consumers. Several service delivery aspects were important to all groups while a convenient neighborhood location and available transportation were salient for all groups but European American consumers. Implications for practice and policy are discussed.