家庭资源中心消费者及潜在消费者在服务使用、偏好及服务提供方面的族群差异

J. O'donnell, J. Giovannoni
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引用次数: 11

摘要

消费者对家庭资源中心(FRC)应该提供哪些服务以及如何提供这些服务的看法知之甚少。本研究报告了488名拉丁裔、欧裔、非洲裔和亚裔美国人在服务利用、服务偏好和服务提供方面的种族异同,这些人是加州9个地区FRCs的消费者或潜在消费者。拉丁裔和非裔美国消费者比欧裔美国人或亚裔美国消费者对参与范围更广的服务感兴趣。服务提供的几个方面对所有群体都很重要,而便利的社区位置和可用的交通对除欧美消费者外的所有群体都很重要。对实践和政策的启示进行了讨论。
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Ethnic Differences in Service Use, Preferences, and Service Delivery Aspects Among Consumers and Potential Consumers of Family Resource Centers
ABSTRACT Little is known about consumers' perceptions regarding what services should be offered at Family Resource Centers (FRC) and how these services should be provided. This study reports on ethnic similarities and differences in service utilization, service preferences, and service delivery concerns among 488 Latinos, European Americans, African Americans and Asian Americans who were consumers or potential consumers of FRCs in nine localities in California. Latino and African American consumers were interested in participating in a broader range of services than European American or Asian American consumers. Several service delivery aspects were important to all groups while a convenient neighborhood location and available transportation were salient for all groups but European American consumers. Implications for practice and policy are discussed.
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