Enhancing healthcare services in an orthopaedic department utilising a system dynamics and participatory action research perspective to optimise patient flow

BACKGROUND: The high burden of trauma in Durban results in longer elective surgery waiting periods, which exacerbates the in-patient hospital days and increases the average length of stay. Quantitative analyses of the data clearly demonstrate a growing list of elective patients awaiting surgery while the rate of acute trauma admissions continues to escalate. It has been demonstrated that interactions of patients between the various stages of care should be carefully studied in order for policymakers to identify limiting factors and leverage points Many public health interventions run aground and fail to actualise their initial objectives since the system is deconstructed and reduced to simplified autonomous components. A restorative undertaking to remedy this syndrome is to reconstitute the normative conventions of framing, mapping out and scrutinising deficiencies within healthcare systems. This paper explores a model of total patient flow through the orthopaedic service to test alternative major new structural options for relieving pressure on health services. METHODS: Qualitative data was collected using purposeful sampling to conduct 20 semi-structured interviews as well as including discourse analysis and ethnographic research. Participatory action research (PAR) was the main epistemological method driving the study under the auspices of a system dynamics framework RESULTS: Areas of potential improvements have been identified which can ameliorate the flow of patients between the different departments together with the challenges and uncertainties that are present in achieving this CONCLUSION: Efficient patient flow management is a cornerstone in optimising healthcare services; the failure of such a system burdens the entire health system Level of evidence: Level 5