The Impact of Human Capital on Organizational Performance: A Field Study at the Mobile Phone Companies in Yemen

The study aimed at identifying the impact of human capital on organizational performance in four mobile companies in Republic of Yemen (MTN, Yemen Mobile, SabaFon, and Y). The study used the descriptive analytical method to answer the study questions and test the hypotheses. For the purpose of data collection, a questionnaire was developed and distributed to the sample of the study which is 327 employees selected from all the organizational levels. The data were analyzed using simple regression analysis. The findings of the study indicated that there is a significant impact of human capital on organizational performance at mobile phone companies in Yemen. Findings also showed that among human capital dimensions; knowledge was the most influential dimension on organizational performance. In light of the study results, it is recommended to pay great attention to human capital by improving the employees' skills and capabilities through training courses and workshops. The study also recommended engaging the employees in setting the organization’s policies and plans, and considering their suggestions and views which may improve the organization and achieve its goals. Keywords: human capital, organizational performance, mobile phone companies in Yemen.