旅游和酒店业一线员工的离职意向:系统的文献综述和研究议程

IF 7.3 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Tourism Management Perspectives Pub Date : 2023-11-01 DOI:10.1016/j.tmp.2023.101197
Cau Ngoc Nguyen , Giang Hoang , Tuan Trong Luu
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引用次数: 0

摘要

一线员工在旅游和酒店组织中发挥着至关重要的作用,因为他们直接与客户合作并代表组织。然而,旅游业和酒店业一线员工的离职率高于同行业的其他员工群体。因此,有必要检测影响一线员工离职意愿的因素,以制定有效的旅游和酒店业人力资源管理策略。本文回顾了旅游和酒店业一线员工离职意愿的实证研究,并提出了未来研究的研究议程。通过系统而严格的筛选过程,我们获得了72项实证研究的样本。通过对这些研究结果的分析和综合,我们发现:(a)旅游和酒店业一线员工离职意愿的研究主要基于资源保护理论、社会交换理论和工作需求资源模型;(b) 主要采用定量方法对不同文化背景下的一线员工离职意向进行了调查;(c) 采用不同的量表来衡量离职意向;以及(d)已经确定了在各种旅游和酒店环境中一线员工离职意向的前因、中介和调节因素。根据我们的综述结果,我们制定了一个旅游和酒店业离职意向的综合框架,并为未来的研究提供了研究启示。
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Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda

Frontline employees play crucial roles in tourism and hospitality organizations because they work directly with the customers and represent the organization. However, the turnover rate among tourism and hospitality frontline employees was found to be higher than other groups of employees in the same sector. Therefore, detecting the factors that affect turnover intention among frontline employees is necessary to develop effective human resource management strategies in the tourism and hospitality sectors. Our article reviews the empirical studies on frontline employees' turnover intention in tourism and hospitality and proposes a research agenda for future research. Through a systematic and rigorous selection process, we obtained a sample of 72 empirical studies. By analyzing and synthesizing the research results from these studies, we found that: (a) studies on frontline employees' turnover intention in tourism and hospitality are mainly anchored in conservation of resources theory, social exchange theory, and the job demands-resources model; (b) turnover intention of frontline employees has been investigated in different cultural contexts mainly using quantitative methods; (c) various scales were utilized to measure turnover intention; and (d) antecedents, mediators, and moderators of frontline employees' turnover intention in a variety of tourism and hospitality contexts have been identified. Based on the findings of our review, we developed an integrated framework for turnover intention in tourism and hospitality contexts and provided research implications for future studies.

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来源期刊
CiteScore
15.60
自引率
3.40%
发文量
99
审稿时长
59 days
期刊介绍: Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.
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