利用资讯科技市场的过剩产能,在电子商务价值链中创造竞争优势

IF 2.8 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Data Base for Advances in Information Systems Pub Date : 2020-07-20 DOI:10.1145/3410977.3410983
B. Häckel, Jochen Übelhör, Christian Voit
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引用次数: 0

摘要

通过“业务流程即服务”(BPaaS)概念进行的创新为服务提供商带来了新的业务机会。技术进步使业务流程服务提供商(bpsp)能够向业务客户提供广泛的数字化和标准化服务。在这种商业模式中,容量规划是bpsp面临的主要挑战,因为成本是数字服务提供竞争商业环境中的决定性因素。因此,bpsp必须解决由于闲置容量和不稳定需求造成的收入损失而导致的容量规划效率低下的问题。然而,提供动态集成和信息功能的最新技术发展可能会有所帮助,因为它们能够在业务伙伴之间交换过剩的能力。我们通过分析BPSP的产能相关优化问题,研究了it驱动的过剩产能市场在电子商务价值链中创造竞争优势的相应潜力。我们建立了一个基于排队论的分析模型,并通过一个离散事件模拟应用一个可能的应用场景来评估它。通过求解优化问题,我们确定了将过剩产能作为第一竞争优势的显著成本优势。在这种成本优势的基础上,我们进一步确定了差异化优势,无需提高价格即可实现。这两个发现都强调了对这一主题进一步研究的相关性。
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Creating Competitive Advantage in E-Business Value Chains by Using Excess Capacity via IT-enabled Marketplaces
Innovations through the "business process as a service" (BPaaS) concept have shaped new business opportunities for service providers. Technological progress allows business process service providers (BPSPs) to offer a wide range of digitized and standardized services to business clients. Within this business model, capacity planning is a major challenge for BPSPs, as costs are the decisive factor in the competitive business environment of digital service provision. Accordingly, BPSPs must tackle inefficiencies in capacity planning resulting from both idle capacity and lost revenue caused by volatile demand. However, recent technological developments offering dynamic integration and information capabilities may help, as they enable the exchange of excess capacity between business partners. We examine the corresponding potential of IT-enabled excess capacity markets to create competitive advantage in e-business value chains by analyzing a BPSP's capacity-related optimization problem. We build an analytical model based on queuing theory and evaluate it through a discreteevent simulation applying a possible application scenario. By solving the optimization problem, we identified a remarkable cost advantage in using excess capacity as a first competitive advantage. Building on this cost advantage, we furthermore identified differentiation advantages realizable without raising prices. Both findings highlight the relevance of further research on this topic.
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来源期刊
Data Base for Advances in Information Systems
Data Base for Advances in Information Systems INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.60
自引率
7.10%
发文量
18
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