图书馆寻路与ESOL学生:沟通挑战与移情干预

IF 0.8 4区 管理学 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Portal-Libraries and the Academy Pub Date : 2022-04-01 DOI:10.1353/pla.2022.0025
Nora Almeida, Junior Tidal
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引用次数: 0

摘要

本文描述了一项在城市学术图书馆进行的寻路研究,以更好地了解多语种学生群体的体验。该研究结合了传统的用户体验方法和视频人种学,揭示了ESOL学生在尝试信息检索任务时遇到的沟通障碍和空间挑战。在概述了方法并检查了定性结果之后,作者讨论了研究结果如何促使对当地实践、服务模式和员工培训协议进行重新评估。最后,作者探讨了定性的、基于移情的寻路研究的潜力,以改变图书馆的实践和空间。
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Library Wayfinding and ESOL Students: Communication Challenges and Empathy-Based Intervention
abstract:This article describes a wayfinding study conducted in an urban, academic library to better understand the experiences of multilingual student populations. The study, which incorporated traditional user experience methods and video ethnography, exposed communication obstacles and spatial challenges encountered by students of English for speakers of other languages (ESOL) when attempting information retrieval tasks. After outlining the methodology and examining qualitative findings, the authors discuss how study findings prompted a reevaluation of local practices, service models, and staff training protocols. Finally, the authors explore the potential for qualitative, empathy-based wayfinding studies to transform library practices and spaces.
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来源期刊
Portal-Libraries and the Academy
Portal-Libraries and the Academy INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
1.80
自引率
8.30%
发文量
53
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