一名一年级的图书馆馆员在人为因素方面的经验

Q3 Social Sciences Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Pub Date : 2018-10-20 DOI:10.1080/1072303X.2019.1616031

Toccara D. Porter

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引用次数: 0

摘要

馆际互借是指馆际间的借阅服务。这项服务的另一个重点是通过电子邮件、电话、便签等方式与读者和图书馆工作人员进行沟通交流，以确保项目得到及时正确的处理。这篇文章是从一名一年级的图书馆管理员的角度来写的，强调了一件众所周知的事情，但在日常事务的宏伟计划中可能被忽视:人的因素。

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A First-Year ILL Librarian’s Experience with the Human Element

Abstract Interlibrary loan is a service that involves the borrowing and lending of items between libraries. What also underscores this service is the human communication exchanges had with patrons and ILL staff via emails, phone calls, notes, etc. to ensure that items are correctly processed in a timely manner. This article is written from the perspective of a first-year ILL librarian highlighting the position from the one thing that is known but may get overlooked in the grand scheme of daily transactions: the human element.

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来源期刊

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Social Sciences-Library and Information Sciences

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期刊介绍： The peer reviewed Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is the only North American journal devoted to interlibrary loan, document delivery, and electronic reserve librarianship. While other journals in reference services and academic librarianship occasionally publish articles on interlibrary loan or electronic reserve, this unique journal publishes over half of all articles on these topics. These important articles are a mix of practice and theory. Retitled from the Journal of Interlibrary Loan, Document Delivery & Information Supply to reflect the expansion of its focus to include electronic reserve, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve marks a clear direction to make the journal even more useful to all libraries.