Pub Date : 2021-07-15DOI: 10.1080/1072303X.2021.1934217
M. Massey, L. Cohen, Phoebe Walker, Dennis Massie
Abstract In the spring of 2020, interlibrary loan department librarians and staff members suddenly found themselves working from home as library spaces closed to the public in the wake of the COVID-19 crisis. On March 26, 2020, the first online town hall was convened for the resource sharing section of the SHARES consortium. This initial town hall led to regular meetings where resource sharing practitioners could share their stories and learn from one another in an unprecedented time. A small band of volunteers from the SHARES Best Practices group came together to synthesize information presented at these gatherings and to build documentation that would benefit the members of SHARES and the resource sharing community at large. This paper details the background, process and some developments and innovations that came about as a result of these town hall discussions and this valuable collaborative work.
{"title":"Community as a Shared Resource: How One Consortium Congregated, Collaborated, and Innovated Its Way through the COVID-19 Crisis","authors":"M. Massey, L. Cohen, Phoebe Walker, Dennis Massie","doi":"10.1080/1072303X.2021.1934217","DOIUrl":"https://doi.org/10.1080/1072303X.2021.1934217","url":null,"abstract":"Abstract In the spring of 2020, interlibrary loan department librarians and staff members suddenly found themselves working from home as library spaces closed to the public in the wake of the COVID-19 crisis. On March 26, 2020, the first online town hall was convened for the resource sharing section of the SHARES consortium. This initial town hall led to regular meetings where resource sharing practitioners could share their stories and learn from one another in an unprecedented time. A small band of volunteers from the SHARES Best Practices group came together to synthesize information presented at these gatherings and to build documentation that would benefit the members of SHARES and the resource sharing community at large. This paper details the background, process and some developments and innovations that came about as a result of these town hall discussions and this valuable collaborative work.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87286791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303x.2021.1934223
B. Posner
{"title":"JILLDDER Special Issue: Sharing Library and Information Resources during a Global Pandemic Introduction from the Guest Editor","authors":"B. Posner","doi":"10.1080/1072303x.2021.1934223","DOIUrl":"https://doi.org/10.1080/1072303x.2021.1934223","url":null,"abstract":"","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78342420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303x.2021.1939222
S. Whitfield, M. Bergmark, P. Dawson, Dante Doganiero, Rosemarie Hilgar
Abstract During 2020, the COVID-19 pandemic, Rider University Libraries’ collections were unavailable to the entire Rider Community due to an executive order, but also because of Phase 1 library construction. Rider University Libraries’ interlibrary loan staff used open resources, controlled digital lending, and purchase on request to overcome the barriers to only being able to deliver digital resources. This paper documents both Rider University Libraries’ successes and failures in delivering materials digitally during the COVID-19 pandemic and Phase 1 construction, challenges that have been shared by many libraries in the past and that could face any library in the future.
{"title":"Rider University: Keeping Resources Available through the Pandemic & Construction","authors":"S. Whitfield, M. Bergmark, P. Dawson, Dante Doganiero, Rosemarie Hilgar","doi":"10.1080/1072303x.2021.1939222","DOIUrl":"https://doi.org/10.1080/1072303x.2021.1939222","url":null,"abstract":"Abstract During 2020, the COVID-19 pandemic, Rider University Libraries’ collections were unavailable to the entire Rider Community due to an executive order, but also because of Phase 1 library construction. Rider University Libraries’ interlibrary loan staff used open resources, controlled digital lending, and purchase on request to overcome the barriers to only being able to deliver digital resources. This paper documents both Rider University Libraries’ successes and failures in delivering materials digitally during the COVID-19 pandemic and Phase 1 construction, challenges that have been shared by many libraries in the past and that could face any library in the future.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90133428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303X.2021.1934222
Dev Singer
Abstract In Fall 2020, Lasell University trained a student assistant to handle the physical aspects of interlibrary loan lending while the interlibrary loan librarian was unable to return to campus due to COVID-19 concerns. This article outlines the breakdown of duties between librarian and student worker and discusses how the student was trained and supervised remotely.
{"title":"Creative Staffing during a Pandemic: Training and Utilizing an on-Campus Student Worker While Working Remotely","authors":"Dev Singer","doi":"10.1080/1072303X.2021.1934222","DOIUrl":"https://doi.org/10.1080/1072303X.2021.1934222","url":null,"abstract":"Abstract In Fall 2020, Lasell University trained a student assistant to handle the physical aspects of interlibrary loan lending while the interlibrary loan librarian was unable to return to campus due to COVID-19 concerns. This article outlines the breakdown of duties between librarian and student worker and discusses how the student was trained and supervised remotely.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74636678","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303x.2021.1934221
Sean Hogan, Amy R. Paulus, H. Hannan, Kim Wobick
Abstract Resource sharing professionals working in interlibrary loan, document delivery, and electronic reserves have created a plethora of reference resources available to fellow professionals since the early stages of the coronavirus pandemic in the United States, that began around mid-March 2020. We have delved through the plethora of currently available resources and offer this list of resources as example of the resource sharing community’s exemplary efforts to continue doing what we do best and to stay connected, during this public health crisis.
{"title":"Resource Sharing Resources during a Pandemic: A Review","authors":"Sean Hogan, Amy R. Paulus, H. Hannan, Kim Wobick","doi":"10.1080/1072303x.2021.1934221","DOIUrl":"https://doi.org/10.1080/1072303x.2021.1934221","url":null,"abstract":"Abstract Resource sharing professionals working in interlibrary loan, document delivery, and electronic reserves have created a plethora of reference resources available to fellow professionals since the early stages of the coronavirus pandemic in the United States, that began around mid-March 2020. We have delved through the plethora of currently available resources and offer this list of resources as example of the resource sharing community’s exemplary efforts to continue doing what we do best and to stay connected, during this public health crisis.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87479174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303x.2021.1934220
Sarah Tudesco, Jessica Bower Relevo
Abstract Libraries worldwide were physically shut down, although remotely quite active, for some or much of 2020 in reaction to the COVID-19 virus sweeping the globe. This happened mid-semester for many academic libraries, as the pandemic hit the U.S. and transmission rates started to rise in March 2020. Yale University needed to quickly pivot a heavily physical course reserves service - print books and physical video material held at library service points, - to all-electronic formats. Using data driven methods, Yale was able to match print holdings on physical reserve with digital items held in or able to be licensed through various fulfillment methods. This article outlines that process and provides suggestions for further development of Course Reserves services in remote learning environments.
{"title":"Course Reserves during the COVID 19 Pandemic: Pivoting Print to Electronic Reserves through a Data Driven Process","authors":"Sarah Tudesco, Jessica Bower Relevo","doi":"10.1080/1072303x.2021.1934220","DOIUrl":"https://doi.org/10.1080/1072303x.2021.1934220","url":null,"abstract":"Abstract Libraries worldwide were physically shut down, although remotely quite active, for some or much of 2020 in reaction to the COVID-19 virus sweeping the globe. This happened mid-semester for many academic libraries, as the pandemic hit the U.S. and transmission rates started to rise in March 2020. Yale University needed to quickly pivot a heavily physical course reserves service - print books and physical video material held at library service points, - to all-electronic formats. Using data driven methods, Yale was able to match print holdings on physical reserve with digital items held in or able to be licensed through various fulfillment methods. This article outlines that process and provides suggestions for further development of Course Reserves services in remote learning environments.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80009949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303X.2021.1934219
Natalie K. Logue, Rosemary B Humphrey, Amy K. Chew
Abstract Like many libraries worldwide, the interlibrary loan departments at three institutions in the state of Georgia (Georgia Southern University, Kennesaw State University, and Valdosta State University) experienced an upheaval of traditional workflows and expectations due to the COVID-19 pandemic. Unlike many libraries, though, these three libraries were instructed by their administrations to remain open to patrons throughout the pandemic. In order to continue to meet the needs of their patrons and ILL partners worldwide, these departments leaned on the support of their colleagues and the larger resource sharing community. Staff health and safety risks caused by COVID-19 required new considerations for staff scheduling, building access, service levels, and copyright.
{"title":"Making a New-Fashioned Resource Sharing Pie under Emergency Conditions: A Georgia Recipe","authors":"Natalie K. Logue, Rosemary B Humphrey, Amy K. Chew","doi":"10.1080/1072303X.2021.1934219","DOIUrl":"https://doi.org/10.1080/1072303X.2021.1934219","url":null,"abstract":"Abstract Like many libraries worldwide, the interlibrary loan departments at three institutions in the state of Georgia (Georgia Southern University, Kennesaw State University, and Valdosta State University) experienced an upheaval of traditional workflows and expectations due to the COVID-19 pandemic. Unlike many libraries, though, these three libraries were instructed by their administrations to remain open to patrons throughout the pandemic. In order to continue to meet the needs of their patrons and ILL partners worldwide, these departments leaned on the support of their colleagues and the larger resource sharing community. Staff health and safety risks caused by COVID-19 required new considerations for staff scheduling, building access, service levels, and copyright.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85516855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-15DOI: 10.1080/1072303x.2021.1936739
Jeannine Creazzo, C. Bakker, J. Koos, Phill Jo, K. Alpi
Abstract During the spring of 2020, a number of health sciences library personnel who continued to provide Interlibrary Loan (ILL)/Document Delivery (DD) during the COVID-19 (COVID) pandemic anecdotally noticed an increase in the volume of requests. These were presumed to be from peer libraries that were unable to access their print collections, and few seemed specific to COVID-information needs. This raised the question, “What are libraries doing about providing requested materials in this resource sharing environment, especially when requests cannot be filled through ILL/DD?” This report introduces a multi-institutional research effort by health sciences library staff that is being planned to understand the demand for, and efforts to supply, content from library print and online collections, as well as third-party providers, during COVID. The purpose of this report is to describe the research-in-progress and encourage additional research into maintaining access to information during extraordinary conditions. The expectation is that the results of such research efforts may provide insight on how libraries can adapt their ILL/DD services and workflows during emergencies to license and share resources even more effectively in the future.
{"title":"Report from the Field: Researching Interlibrary Loan/Document Delivery Usage by Health Sciences Libraries during the COVID-19 Pandemic","authors":"Jeannine Creazzo, C. Bakker, J. Koos, Phill Jo, K. Alpi","doi":"10.1080/1072303x.2021.1936739","DOIUrl":"https://doi.org/10.1080/1072303x.2021.1936739","url":null,"abstract":"Abstract During the spring of 2020, a number of health sciences library personnel who continued to provide Interlibrary Loan (ILL)/Document Delivery (DD) during the COVID-19 (COVID) pandemic anecdotally noticed an increase in the volume of requests. These were presumed to be from peer libraries that were unable to access their print collections, and few seemed specific to COVID-information needs. This raised the question, “What are libraries doing about providing requested materials in this resource sharing environment, especially when requests cannot be filled through ILL/DD?” This report introduces a multi-institutional research effort by health sciences library staff that is being planned to understand the demand for, and efforts to supply, content from library print and online collections, as well as third-party providers, during COVID. The purpose of this report is to describe the research-in-progress and encourage additional research into maintaining access to information during extraordinary conditions. The expectation is that the results of such research efforts may provide insight on how libraries can adapt their ILL/DD services and workflows during emergencies to license and share resources even more effectively in the future.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84166250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-22DOI: 10.1080/1072303X.2021.1929642
E. Decker
{"title":"Making Sense of the Lending Fill Rate in Interlibrary Loan: Investigating Causes for Low Fill Rates and Developing Potential Remedies","authors":"E. Decker","doi":"10.1080/1072303X.2021.1929642","DOIUrl":"https://doi.org/10.1080/1072303X.2021.1929642","url":null,"abstract":"","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86050593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-13DOI: 10.1080/1072303X.2021.1914799
L. Porat, Orly Nissan-Shalem, S. Perry
Abstract A milestone occurred in Israeli Interlibrary loans when the Directors’ Forum of the University Heads’ Committee approved funding for a non-fee based ILL pilot in the eight universities, in an attempt to address the financial difficulties faced by humanities & social sciences students and researchers. The article reviews the literature on the ethics of fee charging, non-fee based ILL ventures, the financial burden on MA & PhD students, increased patron use and satisfaction, the costs and complications of fee charging and invoicing, and the global decline in ILL. It describes ILL services in 22 Israeli university libraries before and after implementation of a non-fee based pilot, and outlines the processes that led to the launching of the project. The purpose of the article is to present a model of project management, from its inception until its establishment as a permanent arrangement, and to show how the removal of fees was a game-changer, reviving Israeli ILL.
{"title":"Non-Fee Based Interlibrary Loans: A Game-Changer in Israel","authors":"L. Porat, Orly Nissan-Shalem, S. Perry","doi":"10.1080/1072303X.2021.1914799","DOIUrl":"https://doi.org/10.1080/1072303X.2021.1914799","url":null,"abstract":"Abstract A milestone occurred in Israeli Interlibrary loans when the Directors’ Forum of the University Heads’ Committee approved funding for a non-fee based ILL pilot in the eight universities, in an attempt to address the financial difficulties faced by humanities & social sciences students and researchers. The article reviews the literature on the ethics of fee charging, non-fee based ILL ventures, the financial burden on MA & PhD students, increased patron use and satisfaction, the costs and complications of fee charging and invoicing, and the global decline in ILL. It describes ILL services in 22 Israeli university libraries before and after implementation of a non-fee based pilot, and outlines the processes that led to the launching of the project. The purpose of the article is to present a model of project management, from its inception until its establishment as a permanent arrangement, and to show how the removal of fees was a game-changer, reviving Israeli ILL.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83897158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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