Achieving Time-Sensitive Organizational Performance Through Mindful Use of Technologies and Routines

Organizational performance is often dependent on the timing of critical processes and the simultaneous use of both technology and routines. Existing publications emphasize the importance of time sensitivity but also reflect divergent, untested perspectives. Prior works do not clearly explain or examine how different mechanisms are associated with achieving time-sensitive versus general (or non-time-sensitive) performance. We build on concepts from organizational mindfulness and organizational routines to address these gaps. Specifically, this paper examines how the mindful use of information technologies and adherence to specified routines are associated with both time-sensitive and general organizational performance. We employ split-group structural equation modeling based on high and low levels of information technology adoption to account for potential technology contingencies in performance. We use time-sequenced data from 262 U.S. hospitals to analyze two categories of clinical care quality: time-sen...